Description
Turn TOPdesk tickets into alerts and receive voice calls, SMS, and push notifications, even when the sleep mode is on.
ilert is the end-to-end AI-First solution for IT teams, DevOps engineers, and MSPs seeking seamless integration of alerting, on-call management, and status pages for faster incident response. Companies use ilert to manage always-on services and increase their uptime.
Alerting that wakes you up
Users can easily turn TOPdesk tickets into alerts and receive notifications about critical issues via voice calls, SMS, and push notifications, even when the smartphone is in sleep mode. There is no need to log in anywhere, and you can take the first actions to resolve incidents on the go.
On-call management
ilert’s on-call management features eliminate the hassle of coordinating your on-call team.
Create schedules in minutes, automate escalations, and ensure your business always stays on.
Status pages
Connect TOPdesk with ilert status pages and inform your users about critical issues without hassle. You can fully automate status updates. Choose between public and private pages, adjust the appearance according to your brand, and delegate communication to ilert AI.
ilert for MSPs
ilert supports multi-tenancy through private teams, offers customizable alerting rules for different clients, and equips teams with comprehensive reporting to demonstrate value to their customers.
Benefits
- Receive notifications about critical tickets via multiple channels
- Use a suite of incident management tools to minimize manual efforts and concentrate on incident resolution
- Fast and easy setup for MSPs and IT teams
- Control your clients’ uptime and resolve incidents faster
How it works
- Connect TOPdesk with ilert and send alerts to ilert, following these step-by-step instructions.
- ilert notifies the right people via SMS, push, and voice calls based on on-call schedules and notification preferences.
- Responders acknowledge the alert, inform stakeholders, and take action towards resolution.
More information:
Partner support contact details: support@ilert.com
documentation
company website