Entra ID: TOPdesk Permission Governance

Solution created by TOPdesk

Manage TOPdesk Operators rights and access, through Azure Active Directory users group memberships.

This solution is an Action Sequence. TOPdesk's Action Sequences make it possible to integrate with other tools that have a REST API, without the need for programming. Find out more here.
Price Paid
Hosting availability SaaS, Continuous deployment
Consultancy Required
Additional requirements Microsoft Azure Active Directory
Available languages English
Region availability Global
TOPdesk or unknown
TOPdesk or unknown
KI 16613


Spending too much time with setting up permissions for operators in your TOPdesk environment?
Do you find it difficult to wade through a morass of different access rights?

Consider this integration between TOPdesk and Microsoft Entra ID (aka. Azure Active Directory), built by the in-house TOPdesk team Fenrir!

With this integration the permissions of TOPdesk operators are synchronized based upon their Entra ID users group membership.

By adding or removing Entra ID users from a group, you can automatically grant and revoke their TOPdesk permissions.

Benefits of this integration:

  • Enhance productivity of operators by quickly providing them all the relevant rights and access they need.
  • Alleviate the administrative burden for application managers regarding permission management.
  • Improve compliance and auditability by having a clear and consistent permission overview in Entra ID.
  • Save time and effort by managing your TOPdesk operators permissions from a single source of truth: Entra ID.
  • Reduce human errors and security risks by using Entra ID as single source of truth.

Team Fenrir