Entra ID: TOPdesk Permission Governance

Solution created by TOPdesk

Manage TOPdesk Operators rights and access, through Azure Active Directory users group memberships.

This solution is an Action Sequence. TOPdesk's Action Sequences make it possible to integrate with other tools that have a REST API, without the need for programming. Find out more here.
Price Free
Hosting availability SaaS, Continuous deployment, On-premises on Virtual Appliance
Consultancy Required
Additional requirements Microsoft Entra ID (aka. Azure Active Directory)
TOPdesk SaaS or Virtual Appliance (2023 release 2 or newer)
Available languages English
Region availability All
TOPdesk or unknown
TOPdesk or unknown
KI 16613

Description

Spending too much time with setting up permissions for operators in your TOPdesk environment?
Do you find it difficult to wade through a morass of different access rights?

Consider this integration between TOPdesk and Microsoft Entra ID (aka. Azure Active Directory), built by the in-house TOPdesk team Fenrir!

This integration allows you to automate your TOPdesk operators’ access level, based on their Entra ID user’s group memberships.

This solution supports
✅ Check & Uncheck Tasks
✅ Link & Unlink Operator Groups
✅ Link & Unlink Permission Groups
✅ Link & Unlink Category filters
✅ Link & Unlink Operator filters
✅ Link & Unlink Branch filters

Once the solution is configured, granting and revoking TOPdesk Operators tasks/access/permissions can then be managed from your Microsoft Entra ID.

Benefits of this integration:

  • Enhance productivity of operators by quickly providing them all the relevant rights and access they need.
  • Alleviate the administrative burden for application managers regarding permission management.
  • Improve compliance and auditability by having a clear and consistent permission overview in Entra ID.
  • Save time and effort by managing your TOPdesk operators permissions from a single source of truth: Entra ID.
  • Reduce human errors and security risks by using Entra ID as single source of truth.

Team Fenrir