Description

BiitOps delivers advanced Business Intelligence solutions for IT operations, enabling organizations to transform data into valuable insights. Our unique DataEngine collects,
structures, and visualises data from complex IT landscapes, providing IT teams with the tools to make informed decisions and ensure continuous compliance.

Benefits of integration:

• Enrich your TOPdesk and maintain an accurate, high-quality CMDB with asset data.
• Automatically link user and PC identities to display relevant information for support of TOPdesk tickets, service requests, or incidents.
• Enrich TOPdesk Asset cards with IT asset data, simplifying issue resolution for your service desk and potentially reducing time to solution by 60%!

Explanation integration:

• BittOps DataEngine collects, structures, and visualises data from complex IT landscapes and imports IT asset information into your TOPdesk asset cards.
• This integration is one way. Data flows from BittOps to TOPdesk.
• Preset fields are defined, but BittOps can also create custom fields. If you require unique information, BittOps can help by adding it to your TOPdesk asset cards.

Customer Reviews:

• “BiitOps Analytics has saved ITC Syd 12% on license purchases.” – Johnny Wilhelmsen Schmuck, Operations Manager, IT Center Syd.
• “BiitOps provides us with data oversight and thus peace of mind.” – Haakon Svendsen, CTO, Braathe Gruppen.
• “BiitOps Analytics replaced several stand-alone tools and today gives us a comprehensive, dynamic overview of our infrastructure.” – Preben Würtz, IT Service Manager, OK A.m.b.A.

Screenshots:
In the image below, you can see all the information that BittOps adds to the TOPdesk asset cards, including operating system, disk volume size, installed software, device type with memory size, BIOS details and serial number.

Which TOPdesk modules are needed:
Asset Management

Pricing details:
Sold by: Partner BittOps

Pricing integration with TOPdesk:
Set-up, integration and workshop: 4000 euro (once)
Integration: 135 euro (monthy)

Pricing Bittops: 
Installation: 1350 euro (once)
Data collection Clients & Servers: starting at 54 euro (monthly)

Consultancy:
It does require knowledge of BittOps, API’s and TOPdesk.

Partner consultancy:
Yes, but included in the set up & workshop from BittOps.

TOPdesk consultancy:
No, unless you require assistance with implementing TOPdesk Asset Management.