Echo – Asset Discovery

Solution created by NetCloud

Echo is your new tool to gather all the data of your devices in TOPdesk – and we will help you utilize that data to elevate your business.

This solution is an Action Sequence. TOPdesk's Action Sequences make it possible to integrate with other tools that have a REST API, without the need for programming. Find out more here.
Price Paid
TOPdesk version 12
Hosting availability SaaS, On-premises on Virtual Appliance
Consultancy Required
Available languages All
https://www.netcloud.dk/
info@netcloud.dk
KI 15582

Description

Introducing Echo – Creating actionable insights through real-time data

Connect your endpoint data with TOPdesk to create business critical security solutions, to reach sustainability goals and revolutionize your Asset Management.

Echo is your new tool to collect all the data from your endpoints in TOPdesk – and we will help you utilize that data to elevate your business.

How Echo works

Echo is factory embedded on all laptops, computers and Macs (DEP), and only needs to be activated. This means, that you can practically know anything you want about each device, and onboarding is easy and fast, and no one can uninstall it or otherwise remove it from your hardware. All data is accessible to you as soon as Echo is activated – and it is never deleted. You will have full visibility of the entire life cycle of each device, and it is always automatically updated in real-time.

Echo delivers valuable device attributes that you cannot find anywhere else (e.g. health state, security posture, battery health, warranty information), which can be used to optimize your stock/device forecasting and IT security level directly from TOPdesk.

With Echo you can analyze your data to accelerate insights and utilize the data to fit your specific needs. You can achieve your goals with the flexibility to manage and deploy applications and connect data and business processes on one integrated platform.

 

Optimize Your Asset Management with Echo – Seamlessly Integrated with TOPdesk

Welcome to the future of IT Asset Management with Echo by NetCloud. Empower your organization with our advanced solution for optimizing procurement, planning equipment replacements, and automating critical processes such as onboarding and offboarding. Echo’s seamless integration with TOPdesk revolutionizes asset management in complex environments, ensuring unparalleled efficiency and control over your IT ecosystem.

 

Maximize Capacity & Availability Management – Echo’s robust capacity and availability management tools provide real-time insights into your IT infrastructure’s capacity utilization and availability. With Echo, you can optimize resource allocation, minimize downtime, and ensure uninterrupted service delivery to meet your organization’s demands.

 

Gain Deeper Insights with Device Telemetry – Unlock the power of device telemetry with Echo’s advanced analytics capabilities. Monitor device health, performance, and utilization rates across your network, empowering you to make data-driven decisions and proactively address potential issues before they impact operations.

 

Streamline Device Lifecycle & Utilization – From procurement to disposal, Echo streamlines the entire device lifecycle management process. Optimize asset utilization, extend device lifespan, and reduce costs by automating tasks such as equipment provisioning, maintenance scheduling, and decommissioning.

 

Automate Onboarding and Offboarding Processes – Echo’s seamless integration with TOPdesk automates and simplifies the onboarding and offboarding processes. Ensure smooth transitions for new hires and secure offboarding for departing employees, all while maintaining compliance and security standards.

 

Empower Your IT Team with Echo and TOPdesk

Echo’s integration with TOPdesk enhances your IT team’s efficiency and effectiveness by providing a comprehensive solution for asset management in complex environments. By leveraging Echo’s capabilities, you can:

  • Optimize Procurement Processes: Make informed purchasing decisions based on comprehensive data analytics, reducing costs and minimizing waste.
  • Plan Equipment Replacements: Anticipate equipment end-of-life and plan replacements in advance to minimize disruptions, drive sustainability projects and ensure business continuity.
  • Automate Critical Processes: Streamline onboarding, offboarding, and other IT processes, reducing manual workload and increasing productivity.

 

“IT departments cannot do any better than they are allowed to by the system, and we have been very satisfied with Echo from NetCloud. It offers us a fantastic overview of e.g. what OS versions that are running on different units. Suddenly, you can see the Windows 1709’s hiding on laptops in drawers and fix them.

We also use Echo to check that security procedures like Bitlocker are actually running as they should on all units. This works very well for us. We even found a mistake in the way we asked for our SCCM based on Echo reporting an error and our SCCM reporting that everything was just fine.”

Kim Sørensen, Danish Chamber of Commerce

Unlock the full potential of your IT infrastructure with Echo integrated with TOPdesk

  • User lifecycle
    • Onboarding new user triggers device allocation from stock – or push for new device order
    • Automatically add/update user-to-asset mapping when activated in Echo
    • Offboarding user triggers device lock and “return-reminder” to local manager and helpdesk
  • Device lifecycle
    • Create/update asset in AMDB once detected & activated by Echo
    • Trigger notification, ticket or email when chosen custom states occur
    • Trace replacement state when replacing hardware with active users
    • Offboard and decommission asset in AMDB when Echo runs deactivation and registers broker confirmation
    • Continuous stock state for device, based on last event, utilization, replacement status or custom integration (ITSM/QR scanner etc.)
  • Device telemetry, supporting Service Operation and Predictive Maintenance
    • Baseline health state
      • Battery state, Warranty state, OS health, baseline software, drive predictive failure, No. bluescreens the last 30 days, etc.
    • Device utilization
      • Device inactive for XY days
      • Device changing use state (single/multi-user)

Transform Your IT Asset Management Today

Experience the power of Echo integrated with TOPdesk and take your sustainability goals, asset management and IT security to the next level.

Do you want more information or a demo? Visit the NetCloud Website or contact us via info@netcloud.dk.