ZigiOps: TOPdesk Azure DevOps integration

Solution created by ZigiWave

TOPdesk Azure DevOps integration with ZigiOps no-code platform.

Price Paid
Hosting availability SaaS
Consultancy Optional
Additional requirements Subscription Zigiwave
Available languages English
Region availability Worldwide Support hours: Mon-Fri, 8AM to 5PM
https://zigiwave.com/
info@zigiwave.com
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Description

 

ZigiOps integration supports:

– TOPdesk incidents and all fields

– including log files, traces,  attachments and comments

– ALL Azure DevOps tasks, work items, etc.

– Unlimited number of users

– No limitations on number of transferred entities or syncs

– Complex use cases with configurable logic

– Completely no-code integrations

– High degree of control over data filtering and mapping

– Bi-directional integration

Benefits:

– Allows seamless end-to-end data flow

– Synchronizes records between the two systems in real time

– Simplifies complex workflows

– Improves teamwork and collaboration

TOPdesk Azure DevOps integration use case:

TOPdesk’s helpdesk team receives a notification about a new incident in the system. The team investigates the root cause of the problem and concludes that it’s a software bug. They need to log it in Azure DevOps. With an established TOPdesk Azure DevOps integration, the entire back-and-forth communication between the two systems happens instantly.

Thanks to ZigiOps the TOPdesk team does not need to manually transfer every incident into the Azure DevOps system as a work item. It is all handled automatically. The integration platform allows high degree of control over data filtering and field mapping, so you can easily make sure only the necessary incidents and fields will be transferred.

Once the DevOps team resolves the bug, the ZigiOps connector automatically updates the helpdesk team. The client also receives an update with all the corresponding data regarding their problem. 

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