TOPdesk – Micro Focus Operations Bridge Manager connector

By ZigiWave

Show detailed information on active incidents or changes for specific Configuration Items.

Price Paid
Hosting availability SaaS, On-premises on Virtual Appliance, Classic on-premises
Consultancy Optional
Available languages English
Region availability Europe, USA. Support hours: Mon-Fri, 8AM to 5PM.
https://zigiwave.com/
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Description

ZigiOps is a highly scalable, no-code integration platform that allows you to connect TOPdesk with Micro Focus Ops Bridge (formerly known as HPE OMi, HP BSM, or Openview). 

With this integration, you’ll be able to improve the communication between ITSM and ITOM in your organization. Instead of relying on manual actions which overwhelm your teams and worsen your response time stats, you can have ZigiOps seamlessly sync data between the different software tools you’re using.

ZigiOps directly loads live data from TOPdesk into Micro Focus Ops Bridge’s dashboards, showing detailed information on active incidents or changes for specific Configuration Items. You can create incidents in TOPdesk from Ops Bridge events, or vice versa, and automatically exchange work notes and annotations between the two tools. The platform is also certified by both vendors, Micro Focus and TOPdesk.

ZigiOps enables you to seamlessly set up bi-directional integrations between TOPdesk and some of the most popular applications for ITSM, ITOM, DevOps, ALM, and APM. Sync TOPdesk with Jira, Azure DevOps, VMware vRealize Operations (vROps), Micro Focus OpsBridge, Nagios, Cherwell, BMC Remedy, Splunk – and more!

Thanks to its wide range of pre-built templates and configurations, the platform allows for fully customizable and scalable workflows that will cover any use case, even the most challenging ones. 

Key features:

  • Bi-directional synchronization
  • Conditional field mapping
  • Custom triggers
  • Pre-built templates
  • Customizable workflows
  • Data recovery logic
  • Data transformation
  • Process automation

And more!