Xelion integration

By Samson IT B.V.

This solution is an Action Sequence. TOPdesk's Action Sequences make it possible to integrate with other tools that have a REST API, without the need for programming. Find out more here.
Price Paid
Hosting availability SaaS
Consultancy Optional
Additional requirements Xelion VoiP solution

Description

Xelion Phone System is a comprehensive Dutch business VoIP solution. VoIP telephony is the business communication of the future. More and more companies are therefore already switching to a VoIP telephony solution.  Samson IT, together with Xelion, has developed a link between Xelion and TOPdesk. By linking TOPdesk to Xelion, users can call with VoIP and use Xelion directly from TOPdesk. 

Benefits of Xelion

  • The most comprehensive hosted telephony solution priced per user, all functions included
  • Designed as desktop first solution with headset but supports hardphones to
  • Enables remote workers with softphone (Windows & OSX) or mobile app (IOS & Android).
  • Work and call everywhere as if you were in the office

For more information about Xelion click here.

Benefits of the integration between Xelion and Topdesk

  • Synchronise Topdesk organisations & contacts with the Xelion addressbook enabling direct caller recognition
  • Opens TOPdesk registration card when recieving an incoming call
  • Improve customer satisfaction due to direct customer identification

For more information about the integration between Xelion and Topdesk use the links below

Knowledgebase Product website

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