TOPdesk – TOPdesk Link

By TOPdesk

The TOPdesk to TOPdesk Link has been developed to offer a simple and efficient way to exchange incidents between two different TOPdesk systems.

This solution is an Action Sequence. TOPdesk's Action Sequences make it possible to integrate with other tools that have a REST API, without the need for programming. Find out more here.
Price Free
TOPdesk version TOPdesk 10 and Up
Hosting availability SaaS, Continuous deployment, On-premises
Consultancy Not required
Available languages All TOPdesk languages
Region availability Worldwide
TOPdesk or unknown
TOPdesk or unknown

Description

The TOPdesk to TOPdesk Link has been developed to offer a simple and efficient way to exchange incidents between two different TOPdesk systems. The integration allows to easily transfer an incident from environment A to environment B. It also allows exchanging updated information between incidents from 2 environments.

  • Attachments can also be synchronized
  • The integration makes use of the TOPdesk API
  • The integration also makes use of 3 optional fields from the incident card

Two different action sequences are included in the integration

  1. TOPdesk to TOPdesk Link – Create (A –> B)
    This Action Sequence will create a new incident on the target system.
  2. TOPdesk to TOPdesk Link – Update (A –> B)
    This Action Sequence will update the information of an incident on the target system.

 

 

 

Minimum technical requirements for the integration
TOPdesk Version: TOPdesk On-Premises 2020 Release 1 (build 10.02.005)
Both systems need to be able to reach each other via the internet or the internal network.

More information can be found here ->
Instruction manual
TOPdesk to TOPdesk Link – Update (A — B) (1)
TOPdesk to TOPdesk Link – Create (A — B) (1)