TOPdesk SMS notifications

Solution created by TOPdesk

Extend your TOPdesk notifications and alerts using SMS (Short Message Service)

This solution is an Action Sequence. TOPdesk's Action Sequences make it possible to integrate with other tools that have a REST API, without the need for programming. Find out more here.
Price Paid
Hosting availability SaaS
Consultancy Optional
Region availability Brazil
TOPdesk or unknown
TOPdesk or unknown


Extend your TOPdesk notifications and alerts using SMS (Short Message Service)

Benefits integration

  • Immediate Communication: Text messages are delivered almost instantly, making SMS notifications a great choice when communication needs to be quick and efficient.
  • High Open Rates: The open rates for text messages are very high compared to other mediums like email.
  • Universal Access: Most mobile phones are capable of receiving text messages, regardless of whether they are high-end smartphones or simpler cell phones. This ensures that a wide audience can be reached.
  • Service Tracking: General service companies can use SMS notifications to update customers on the status of their services.

Pricing details

Billing varies according to the number of SMS sent, as shown in the table below:


From 21 to 2500 SMS

21 100 BRL 24,98
101 500 BRL 72,56
501 1000 BRLĀ 112,22
1.001 2.500 BRL 264,23


Over 2500 SMS

2.501 25.000 BRL 0,095
25.001 50.000 BRL 0,092
50.001 100.000 BRL 0,084
100.001 250.000 BRL 0,083
250.001 500.000 BRL 0,080
500.001 1.000.000 BRLĀ 0,072
over 1.000.000 BRL 0,073


Consultancy (optional)

If the customer has advanced knowleged in Action Management (more specifically in Action Sequences), the implementation can be self-service.

If not, TOPdesk consultancy is required. For more details, ask sales.


Solution uses third-party partner as broker