Power BI TOPdesk Dashboards

Solution created by Victa B.V.

Complete Analytics – Dashboard Suite for Problem and SLA management.

Price Paid
Hosting availability SaaS, On-premises on Virtual Appliance
Consultancy Optional
Available languages Dutch and English
Region availability Worldwide (remote), support during Dutch office hours (CET)
https://www.victa.nl

Description

Powerful Interactive Power BI TOPdesk dashboards

The TOPdesk Analytics dashboards have been developed on the powerful Business Intelligence (BI) platform of Power BI. All information is displayed in powerful graphical displays such as funnel charts, gauges and pie charts. There are also list views suitable for prints and reports. In the monitor you can descend to the lowest level of detail (look for an incident). In short, all data is easily and quickly available.

The Solution includes:

  • Incident Management Dashboards
  • Change Management Dashboards
  • Problem Dashboards
  • Offered as Power BI Reports to use in your own environment

Benefits of our TOPdesk analytics dashboard suite:

  • Enterprise BI Solution for a small business price
  • Go beyond query-based tools and explore your data without blind spots
  • (Near) Real-time monitoring of Incidents, changes, problems
  • Very user friendly interface, anyone can create insights
  • Supported by any device
  • Optional: Custom dashboards deployments (additinal consultancy services)
  • Optional: Combining other datasources with your TOPdesk (additional consultancy services)

How does it work:

  • The Solution uses the TOPdesk API’s to fetch all of the relevant data from the TOPdesk modules Incident-, Change- and Problem management
  • Data is combined in a logical ready-to-use datamodel
  • Reloads of data can be set according to your preferences
  • Data is presented in powerful interactive visual analytics

More info:  https://victabi.com/marketplace/power-bi-voor-topdesk

Please see some example screenshots below



Pricing Model annual costs

  • Victa Power BI TOPdesk Subscription
    • Data Services: € 1.995
    • Cost of Dashboard: € 1.000 per Module (Incident, Change, Problem)

Consultancy:

  • Victa Power BI TOPdesk Subscription
    • Start-up cost: € 1.995 + € 500 per module
    • Addional requests possible, consultancy costs apply

Additional requirements:Power BI license available
Which TOPdesk modules are offered: Dashboards are available on Incident Management and Change Management and Problem Management.
Required TOPdesk version:TOPdesk SAAS & Possibilities for TOPdesk onprem are on demand

Support details:
Technical questionsL Support@victa.nl
Sales related questions: sales@victa.nl