TOPdesk – Omnitracker link

By TOPdesk

With this solution you can automatically escalate incidents and changes to the Omnitracker environment.

Price Free
TOPdesk version 6 and higher
Hosting availability SaaS, Continuous deployment, On-premises
Consultancy Optional

Description

So you have the need to forward an incident to a colleague, another department or even another company, but they are using Omnitracker.
Save your employees valuable time by defining this collaboration with each external Omnitracker party how you see fit.

With this solution you can automatically escalate incidents and changes to the Omnitracker environment. Setting up this integration can be done using the TOPdesk API and the Omnitracker service bus, but agreeing on processes to follow often proves to be challenging. Our consultants would be happy to help, to make sure you get exactly what you need.

Requirements for setting up the link
An Omnitracker service bus needs to be available and to be accessible from your TOPdesk environment. Our consultants can help with setting up the functional design of the link and implementing the TOPdesk part of the link, but we have no knowledge of Omnitracker so having an Omninet consultant to help will be necessary.