Description

Powerful Interactive Qlik BI TOPdesk dashboards

The TOPdesk Analytics dashboards have been developed on the powerful Business Intelligence (BI) platform of Qlik Sense. Qlik Sense has a unique, patented memory-based associative technology that enables users to analyze information quickly, dynamically and interactively. All information is displayed in powerful graphical displays such as funnel charts, gauges and pie charts. There are also list views suitable for prints and reports. In the monitor you can descend to the lowest level of detail (look for an incident). In short, all data is easily and quickly available. In the Qlik application it is possible to print out each of the various information components in report form.

The Solution includes:

• Incident Management Dashboards
• Change Management Dashboards
• Problem Management Dashboards
• Offered as a service or as atransparent QVF to use in your own environment

Benefits of our TOPdesk analytics dashboard suite:

• Enterprise BI Solution for a small business price
• Go beyond query-based tools and explore your data without blind spots
• (Near) Real-time monitoring of Incidents, changes, assets or resources
• Very user friendly interface, anyone can create insights
• Supported by any device
• Optional: Custom dashboards deployments (additinal consultancy services)
• Optional: Combining other datasources with your TOPdesk (additional consultancy services)

How does it work:

• The Solution uses the TOPdesk API’s to fetch all of the relevant data from the TOPdesk modules Incident- and Change management.
• Data is combined in a logical ready-to-use datamodel
• Reloads of data can be set according to your preferences
• Data is presented in powerful interactive visual analytics

More info:  https://qlik.victabi.com/

Please see some example screenshots below:

Pricing Model annual costs

• Victa Qlik Topdesk Subscription
  • Incident and Change Management 3 users: € 2.995
  • Additional Users € 500
• Qlik dashboard for use in own Environment
  • Data Services: € 1.995
  • Cost of Dashboard: € 1.000 per Module (Incident, Change, Problem)

Consultancy:

• Victa Qlik Topdesk Subscription
  • Start-up cost: € 995
• Qlik dashboard for use in own Environment
  • Start-up cost: € 1.995 + € 500 per module
  • Addional requests possible, consultancy costs apply

Additional requirements: If customers choose to use the Qlik dashboards in their own environment they have to have Qlik Sense on prem or Qlik Sense Cloud available.
Which TOPdesk modules are offered: Dashboards are available on Incident Management and Change Management and Problem Management.
Required TOPdesk version: TOPdesk SAAS & Possibilities for TOPdesk onprem are on demand

Support details:
Technical questionsL Support@victa.nl
Sales related questions: sales@victa.nl