TOPdesk Incident & Change SLA Dashboard for Power BI

Price	Paid
Hosting availability	SaaS
Consultancy	Optional
Available languages	Dutch and English
Region availability	Worldwide (remote), support during Dutch office hours (CET)

Description

Use data that your organization collects through using TOPdesk software. TOPdesk provides you with the software to manage incidents and changes, Victa helps you to create insights based on TOPdesk data. Find out how you can improve your service level by leveraging the TOPdesk Incident & Change SLA Dashboard for Power BI.

Powered by Microsoft Power BI

The TOPdesk Analytics dashboards have been developed on the powerful Business Intelligence (BI) platform of Microsoft Power BI. Connect to and visualise any data using the unified, scalable platform for self-service and enterprise business intelligence (BI) that’s easy to use and helps you gain deeper data insight. In the monitor you can descend to the lowest level of detail (look for an incident or change). In short, all data is easily and quickly available. In the Power BI Service it is possible to print out each of the various information components in report form. This can be done for PowerPoint, email (PDF) and physical print so that you can share this information with your colleagues at all times.

TOPdesk Dashboard for Power BI includes:

Incident Management Dashboards
Change Management Dashboards
SLA Management Dashboards

Incident Management data insight examples:

How many incidents occur in what time frame? What day(s) of the week, month or year do incidents significantly increase? How many support consultants do I need at what
time of the year?
What causes our lead time to be significantly above our target?
How many incidents are not resolved within our SLA time? Which incidents are not resolved and why weren’t they resolved?
Monitor the performance of individuals, groups or departments.
Discover trends in incident comparisons across days, weeks, months or years.
And many more insights to discover …

Change Management and SLA data insight examples:

Discover trends in amount of change requests per country, organisation, department, person or certain dates during a year.
Find out whether you meet your SLA response times by comparing it to your average lead time.
Use filters such as change complexity, status or category
Monitor the performance of individuals, groups or departments.
Show your dashboard with open changes, average lead time and longest open change request on a television in your office.
And many more insights to discover ..

Benefits of our TOPdesk SLA Dashboard forPower BI:

Enterprise BI Solution for a small business price;
Go beyond query-based tools and explore your data without blind spots;
Near real-time monitoring of Incidents, changes and SLA;
Very user friendly interface, anyone can create insights;
Supported by any device;
Pay per year per model;

*Optional: Custom dashboards require consultancy services.
*Optional: Combining multiple external datasources with your TOPdesk data require consultancy services.

Watch the Webinar on our YouTube channel.