Description
Extend your TOPdesk notifications and alerts using HSM (Highly Structured Message) – WhatsApp
Benefits integration
- Wide Acceptance: WhatsApp is one of the most widely adopted messaging platforms globally. By sending notifications via WhatsApp, you have a high probability of reaching service requesters, as many of them already use this platform.
- High Open Rates: Message open rates on WhatsApp are often high, as people tend to check their messages almost immediately after receiving a notification. This increases the likelihood that your messages will be read.
- Personalization: WhatsApp allows you to customize your messages according to the needs and preferences of requesters, operators and other parties involved. This may include specific information about the requested service.
- Time Saving: Sending notifications via WhatsApp is fast and efficient, saving time compared to more traditional communication methods like phone calls or emails.
Pricing details
There is a fixed monthly billing for maintenance per WhasApp number and variable billing according to the amount of HSM sent.
See princing below:
| ITEM | UNIT |
| Maintenance (per number) | BRL 91,95 |
| HSM – Utility | BRL 0,30 |
| HSM – Authentication | BRL 0,28 |
| HSM – Marketing | BRL 0,53 |
Consultancy (optional)
If the customer has advanced knowleged in Action Management (more specifically in Action Sequences), the implementation can be self-service.
If not, TOPdesk consultancy is required. For more details, ask sales.
Solution uses third-party partner as broker