TOPdesk HSM (WhatsApp) notifications

Solution created by TOPdesk

Extend your TOPdesk notifications and alerts using HSM (Highly Structured Message) – WhatsApp

This solution is an Action Sequence. TOPdesk's Action Sequences make it possible to integrate with other tools that have a REST API, without the need for programming. Find out more here.
Price Paid
Hosting availability SaaS
Consultancy Optional
Available languages Portuguese
Region availability Brazil
TOPdesk or unknown
TOPdesk or unknown


Extend your TOPdesk notifications and alerts using HSM (Highly Structured Message) – WhatsApp

Benefits integration

  • Wide Acceptance: WhatsApp is one of the most widely adopted messaging platforms globally. By sending notifications via WhatsApp, you have a high probability of reaching service requesters, as many of them already use this platform.
  • High Open Rates: Message open rates on WhatsApp are often high, as people tend to check their messages almost immediately after receiving a notification. This increases the likelihood that your messages will be read.
  • Personalization: WhatsApp allows you to customize your messages according to the needs and preferences of requesters, operators and other parties involved. This may include specific information about the requested service.
  • Time Saving: Sending notifications via WhatsApp is fast and efficient, saving time compared to more traditional communication methods like phone calls or emails.

Pricing details

There is a fixed monthly billing for maintenance per WhasApp number and variable billing according to the amount of HSM sent.

See princing below:

Maintenance (per number) BRL 91,95
HSM – Utility BRL 0,30
HSM – Authentication BRL 0,28
HSM – Marketing BRL 0,53


Consultancy (optional)

If the customer has advanced knowleged in Action Management (more specifically in Action Sequences), the implementation can be self-service.

If not, TOPdesk consultancy is required. For more details, ask sales.


Solution uses third-party partner as broker