TOPbot Microsoft Teams - TOPdesk Marketplace

Price	Free
Hosting availability	SaaS, Continuous deployment, On-premises on Virtual Appliance
Consultancy	Optional
Additional requirements	Microsoft Copilot Studio active subscription
Available languages	Portuguese, English
Region availability	Brazil

Description

Introduction

Discover a smarter way to manage your IT service requests with the seamless integration of TOPdesk and Microsoft Copilot Studio. This solution brings an intuitive chatbot to Microsoft Teams, designed to simplify service management for managers and requesters.

Whether you need to track your service tickets, update ongoing requests, or approve service changes, the chatbot offers quick and efficient assistance right where you work.

Key Benefits

Efficiency at Your Fingertips: Instantly access your service requests and approvals without leaving Microsoft Teams.
Streamlined Workflows: Simplify communication between requesters and managers for faster decision-making.
Enhanced User Experience: Intuitive, conversational interaction tailored to your organization.
Multilingual Support: Adaptable to a global workforce with automatic language detection.

How It Works

The integration bridges TOPdesk with Microsoft Copilot Studio. Here how it works:

User Interaction: Engage with the chatbot directly within Microsoft Teams.
Backend Integration: The chatbot communicates with TOPdesk via secure API calls (GET, PUT, PATCH).
Data Handling: Information is retrieved and displayed to users based on their corporate email and role permissions.
Seamless Approvals: Managers can review and approve service requests assigned directly to them, ensuring accountability and transparency.

Note: Tickets shared through TOPdesk “ticket sharing” feature or assigned to person groups will not appear in the chatbot.

Available Languages

Portuguese, English

Additional solution requirements

Microsoft Copilot Studio active subscription (pricing details on https://learn.microsoft.com/pt-br/microsoft-copilot-studio/billing-licensing).

Why Choose This Integration?

Empower your team with an intuitive, multilingual chatbot that integrates TOPdesk into the tools they use daily. Experience faster resolutions, streamlined approvals, and a user-friendly interface tailored to meet your organization dynamic needs.

Support

Support will only be provided in case of failures in the original project.
If changes have been made by the customer, we will not provide any support.

Important: We do not provide any type of support related to the customer’s Microsoft Copilot Studio.

Ready to transform your IT service management? Integrate today by clicking the “Contact us” button or contacting your CSM.