Description
TicketBuddy seamlessly integrates TOPdesk data, including knowledge items with external knowledge bases like SharePoint and Confluence.Our AI engine securely stores all data in a protected customer environment, enabling quick access for efficient ticket resolution. Available as both web ap and browser extension. TicketBuddy supports manual document and URL uploads and features connectors for popular knowledge platforms. TicketBuddy’s AI-powered search, built-in references, and evaluation mechanisms simplify helpdesk operations and enhance data accessibility. With TicketBuddy, your team can resolve tickets faster and streamline customer support workflows,
Key benefits of TicketBuddy:
- Available as a web app and browser extension
- Optimized TOPdesk API for seamless incident and knowledge retrieval (e.g. SharePoint, Confluence)
- Supports manual addition of documents and URLs
- AI-powered (semantic) search across your data sources
- Built-in references for quick source consultation
- Includes performance a built-in evaluation tool to assess performance
- Available in both public cloud (Microsoft Azure) and private cloud (all hosting by default in NL)
Pricing details:
A standardized implementation of TicketBuddy is free of charge and typically takes 2 – 3 days to complete, with an average lead time of 1 to 2 weeks. The process includes deployment and implementation of TicketBuddy, a TOPdesk API connection, followed by testing and fine-tuning for optimal performance. Key users will also receive training to ensure smooth adoption.
For customers requiring custom solutions, such as integrations with APIs which are not yet supported by TicketBuddy, we offer development services for an additional cost. This ensures TicketBuddy is fully tailored to meet the unique requirements of your service desk and knowledge management systems.
Partner software costs/ subscriptions:
If you’re unsure about which plan is best for your company, our team is happy to assist you.
STARTER € 549/mo
- 1 to 9 operators
- All-in price (15 GB vector storage)
- No implementation fee
- Web app & browser extension
- Support via e-mail/phone
- Public/private cloud setup
- TOPdesk API connection
- € 50/additional API connector (SharePoint, Confluence)
PRO. € 849/mo
- 10 to 24 operators
- All-in price (15 GB vector storage)
- Web app & extension
- Support via e-mail/phone
- Public/private cloud setup
- TOPdesk API connection
- € 50/additional API connector
ENTERPRISE. € 1.049+ /mo
- 25+ operators
- All-in monthly price (amount of vector storage to be determined based on requirements)
- Web app & extension (corporate identity included in UI design)
- Support via e-mail, phone, or Slack
- Public/private cloud setup
- TOPdesk API connection
- Free standard API connectors
Consultancy:
The implementation of TicketBuddy follows a standardized four-step approach, ensuring efficiency and consistency:
Step 1: Kick-off & design
Discuss goals, review TOPdesk setup, and integration sources, and choose the appropriate cloud platform.
Step 2: Develop & deploy
Set up infrastructure, deploy TicketBuddy, integrate the TOPdesk API, and connect data sources.
Step 3: Test & fine-tune
Perform quality testing, adjust configurations, and optimize performance.
Step 4: Productionize & scale
Provide training, onboard the operational team, and implement lifecycle management.
Simply reach out to connect@ticketbuddy.io! We’ll schedule a quick demo and discuss how it fits your needs and whether it needs any custom requirements.. We’ll also outline next steps to get you started. Contact our team today and we’ll ensure you have everything you need!
NB:
FOR MORE INFORMATION PLEASE GO TO OUR WEBSITE www.ticketbuddy.io