Every now and then you need to inform your callers or operators right away. When emailing is not sufficient, send a traditional text message for short informative messages.
The Messagebird platform allows you to send text messages from a definable originator (for example “TOPdesk”) to one or multiple recipients. Inform callers when their call is resolved, inform operators when an important call is assigned to them, the possibilities are endless.
Requirements of the solution
Integrating TOPdesk to Messagebird is free, but sending text messages is not. You need a Messagebird account with a sufficient amount of credits. Check out the Messagebird website for more information.