Texting with Messagebird

Solution created by TOPdesk

Informing your operators or callers rightaway? Inform them by sending a text message through the Messagebird platform. Easy to configure, easy to use!

This solution is an Action Sequence. TOPdesk's Action Sequences make it possible to integrate with other tools that have a REST API, without the need for programming. Find out more here.
Price Free
TOPdesk version TOPdesk 7.10.013 and up
Hosting availability SaaS
Consultancy Optional
TOPdesk or unknown
TOPdesk or unknown


Every now and then you need to inform your callers or operators right away. When emailing is not sufficient, send a traditional text message for short informative messages.

The Messagebird platform allows you to send text messages from a definable originator (for example “TOPdesk”) to one or multiple recipients. Inform callers when their call is resolved, inform operators when an important call is assigned to them, the possibilities are endless.

Requirements of the solution

Integrating TOPdesk to Messagebird is free, but sending text messages is not. You need a Messagebird account with a sufficient amount of credits. Check out the Messagebird website for more information.

Built by our community

This solution has been built by people from our community. TOPdesk has verified that the solution works, but does not have an official partnership with Messagebird, nor do we offer support on this solution.

Built by our community, verified by TOPdesk


  1. Messagebird - Inform caller by text message 7.09.014