Description

Key Features

• Contact Popping: Automatically pop the caller’s contact record within the Topdesk application on incoming calls or manually via a single click.
• Activity Logging: Create an activity record of a call received within Topdesk, allowing the addition of notes either manually or automatically.
• Add Contact: Easily add a new record to the Topdesk from various locations such as the live call preview window, call history, and missed calls pop-up.
• Address Book: Search the contact directories of multiple integrated CRMs simultaneously and call or pop a contact from the results.
• Click to Dial: A wide range of rapid click-to-dial tools are available, including options for webpage, clipboard, application, screen read, or simple TAPI.
• Screen Read: Dial almost any telephone number visible within images such as web pages, email signatures, protected documents, or anything on-screen via a quick key sequence.
• Call History: View a list of the user’s most recent calls, with options to call back, pop the record within the integrated CRM, or add a contact.
• Call Control: Easily control the user’s handset with a click of a mouse, including making calls, answering calls, transferring calls, holding calls, or picking up calls.
• Presence: See the extension status/availability of co-workers, call co-workers, transfer calls, pick up co-workers’ calls, or send callback email requests, all from a dockable window.
• Agent Features in Toolbar: A dockable toolbar provides a simple way for a call center agent to change settings.
• Embedded Softphone: A built-in SIP Softphone that can be configured and enabled using a standard BroadWorks device profile.
• Microsoft Teams Integration: Combined Teams and telephone system co-worker presence status, with CRM integration for calls made or received via Teams.

Benefits:

• Enhanced Productivity: Quickly identify callers and access their information, streamlining communication and reducing the time spent searching for details.
• Seamless Integration: Connect with over 300 cross-vertical and vertical-specific applications, including a standard easy-to-set-up integration with TOPdesk, making it easier to manage customer interactions and business processes.
• User-Friendly Interface: The intuitive design allows for easy adoption, ensuring that users can make the most of the platform without extensive training.
• Multi-Platform Support: Compatible with Cisco BroadWorks, Netsapiens, Microsoft Teams, Webex, and platforms from various national carriers, making it a versatile solution for different business environments.

Licensing:
Go Integrator offers three licensing levels, each a superset of the previous, ensuring that users only need a single license assigned.

• Solo License: Includes features like presence, Outlook/contact integration, and click-to-dial.
• Team License: Adds softphone functionality and MS Teams integration, catering to remote workers and collaborative environments.
• Unite License: Required for integration with TOPdesk and includes advanced features such as CRM integration and detailed agent status.
  Every user that wants integration with TOPdesk needs a Unite License.

Pricing:

• Setup Fee: Free of charge
• Monthly RRP (Per End User): €5.00
• Note: Prices are exclusive of VAT.

Free Trial:
A free trial license is available upon request, allowing you to test Go Integrator.

Contact Information:

For sales and support inquiries, please reach out to us via the contact details below:

Akixi Europe:

Churchill Court 3
Manor Royal Crawley
West Sussex
RH10 9LU
United Kingdom
+
2 Commerce Road
Lynchwood, Peterborough, Cambridgeshire
PE2 6LR, United Kingdom
Tel: +44 (0)1293 853060

Interested in finding out more?

Akixi’s CRM Integration can be made available to TOPdesk users via your telephony provider. Please contact your telephony provider, asking for “Akixi’s CRM Integration”. Your telephony provider can then contact Akixi at https://akixi.com for more information.