TeamViewer session request

Solution created by TOPdesk

Generate a Teamviewer session from TOPdesk and add it to the progress trail of your call to quickly get remote access setup with a caller.

This solution is an Action Sequence. TOPdesk's Action Sequences make it possible to integrate with other tools that have a REST API, without the need for programming. Find out more here.
Price Free
TOPdesk version TOPdesk 8.05.017 and up
Hosting availability SaaS, On-premises on Virtual Appliance
Consultancy Optional
Additional requirements Teamview subscription
TOPdesk or unknown
TOPdesk or unknown
10653

Description

Is your caller having issues which would be so much easier to investigate with remote control of that machine? Directly generate a TeamViewer Session from TOPdesk and add it to the progress trail of your call to quickly get remote access setup with a caller!

Requirements of the solution

Integrating TOPdesk with TeamViewer is free, but depending on your organization you might need to pay for a TeamViewer license. Check out the TeamViewer website for more information.

Set up

  • Log in on the TeamViewer website and look for “Edit Profile”. You’ll have the option to generate a new script token there. Make sure permissions are set to “Create Sessions”.
  • Check if you have TOPdesk API user and Application Password. Make sure the API user can edit incidents.
  • Download the script below and load this into TOPdesk. Make sure to fill in the variables such as your own TOPdesk URL, TOPdesk API user, TOPdesk Application Password and the TeamViewer script token.
  • Link the action sequence to a context menu or a relevant event
  • Done!

Feedback

Please use the ‘Contact us’ button if you have any feedback. We are also interested to know if you would like to to have an extended integration with TeamViewer.

 

Downloads

  1. Teamviewer - create session
    json