Is your caller having issues which would be so much easier to investigate with remote control of that machine? Directly generate a TeamViewer Session from TOPdesk and you can quickly help your caller!
Requirements of the solution
Integrating TOPdesk with TeamViewer is free, but depending on your organization you might need to pay for a TeamViewer license. Check out the TeamViewer website for more information.
- Log in on the TeamViewer website and look for “Edit Profile”. You’ll have the option to generate a new script token there. Make sure permissions are set to “Create Sessions”.
- Check if you have TOPdesk API user and Application Password. Make sure the API user can edit incidents.
- Download the script below and load this into TOPdesk. Make sure to fill in the variables such as your own TOPdesk URL, TOPdesk API user, TOPdesk Application Password and the TeamViewer script token.
- Link the action sequence to a context menu or a relevant event
Please use the ‘Contact us’ button if you have any feedback. We are also interested to know if you would like to to have an extended integration with TeamViewer.