TeamViewer meeting request

By TOPdesk

Generate a Teamviewer meeting request from TOPdesk and add it to the progress trail of your call to quickly get remote access setup with a caller.

This solution is an Action Sequence. TOPdesk's Action Sequences make it possible to integrate with other tools that have a REST API, without the need for programming. Find out more here.
Price Free
TOPdesk version TOPdesk 7.10.013 and up
Hosting availability SaaS, Continuous deployment, On-premises
Consultancy Optional

Description

Is your caller having issues which would be so much easier to investigate with remote control of that machine? Directly generate a TeamViewer meeting request from TOPdesk and you can quickly help your caller!

Requirements of the solution

Integrating TOPdesk with TeamViewer is free, but depending on your organization you might need to pay for a TeamViewer license. Check out the TeamViewer website for more information.

Set up

  • Log in on the TeamViewer website and look for “Edit Profile”. You’ll have the option to generate a new script token there. Make sure permissions are set to “Create meetings”.
  • Download the script below and load this into TOPdesk. Make sure to fill in the variables such as your own TOPdesk URL, TOPdesk credentials (base 64 encoded) and the TeamViewer script token.
  • Link the action sequence to a context menu or a relevant event
  • Done!

Downloads

  1. TeamViewer Integration
    json

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