SolarWinds MSP N-central Integration

By TOPdesk

Price Paid
TOPdesk version TOPdesk Enterprise version October 2018 and up
Hosting availability SaaS, Continuous deployment, On-premises
Consultancy Required

Description

Highlights

With SolarWinds MSP N-central, you manage complex networks with tens of thousands of devices.
The N-central and TOPdesk integration automates N-central issues with TOPdesk’s incident management.

How the SolarWinds MSP N-central and TOPdesk integration works

  • N-central detects an issue and automatically creates a detailed incident in TOPdesk
  • N-central updates the issue (update/close/reopen) and updates the TOPdesk incident

The N-central issue can include customer and device information. You can set up several TOPdesk fields automatically.

For more information about N-central, please visit SolarWinds MSP N-central.

What customers say about the integration

One of our MPS customers: “Our company monitors around 7500 assets at customers, including servers. N-central detects, on average, around 60 issues per day.
The administrative processing load was about 5 minutes per incident. Now that we have fully automated this process, we save about 80 hours a month in administrative work.”

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