Messaging Integrations (WhatsApp, Facebook Messenger and Twitter)

Solution created by TOPdesk.
Partner software required: Saysimple

Meet Saysimple, official API provider for omnichannel messaging. Use Saysimple to communicate with customers on WhatsApp, Facebook Messenger and Twitter, directly from your existing TOPdesk environment.

Price Paid
Hosting availability SaaS
Consultancy Required
Additional requirements Saysimple API subscription
Available languages Dutch and English
Region availability Worldwide


Team collaboration
Manage customer contact from all channels in one easy to use inbox for teams.

Analytics & Insights
Gain performance insights, analyse your KPI’s and benchmark agent performance.

Apps & Integrations
Easily integrate Saysimple to TOPdesk or other existing tools and arm agents with more information so they can resolve issues faster.


Benefits of the WhatsApp Business – TOPdesk integration

For medium and large businesses, WhatsApp Business powers TOPdesk users to communicate with customers in a simple, secure, and reliable way.

  • Be where your customers are
  • Support your customers at scale
  • Enrich conversations with images, video, audio and PDF
  • Decrease wait times and increase first contact resolution
  • Reduce the workload on your servicedesk: less emails and calls
  • Have better customer conversations, and spot sales opportunities more easily
  • Seamless integration with TOPdesk: every message will be created as an incident in TOPdesk. You can directly reply to users from your TOPdesk incident.

Benefits of the Facebook Messenger – TOPdesk integration

  • Reduce load on your servicedesk, less mails and calls
  • 20% faster than using telephone
  • Increase customer satisfaction
  • Match the needs of your target audience
  • Seamless integration with TOPdesk: every message sent through via Facebook Messenger will be created as an incident in TOPdesk. You can directly reply to the Facebook users from your TOPdesk incident.

Benefits of the Twitter DM – TOPdesk integration

  • The Twitter Direct Message integration creates incidents in TOPdesk of direct messages sent to your Twitter account.
  • Replies can be sent directly from the TOPdesk incident.
  • This integration only supports direct messages, there is no Twitter timeline integration included.

In addition to the Saysimple messaging API, we help companies to improve their customer service experience by providing a ready-to-use and full featured platform for customer communication.