Whatsapp Integration (with SaySimple)

Solution created by TOPdesk.
Partner software required: Saysimple

Connect TOPdesk to SaySimple and communicate with you end-users via WhatsApp. Let your clients create TOPdesk incidents by sending a WhatsApp message to the servicedesk and keep them up-to-date.

Price Paid
Hosting availability SaaS
Consultancy Required
Additional requirements Saysimple API subscription, WhatsApp/Facebook Business Account
Available languages Dutch and English
Region availability Worldwide
https://saysimple.com/
10087

Description

Introduction

Connect TOPdesk to SaySimple and communicate with you end-users via WhatsApp. Let your clients create TOPdesk incidents by sending a WhatsApp message to the servicedesk and keep them up-to-date.

Benefits

  • Increase customer satisfaction: Be reachable through channels that are preferred by your customers.
  • Reduce workloads. Adding WhatsApp Business will lead to less emails and calls.
  • More context to the problem. Incidents are supported by photos or videos.
  • Seamless integration. Saysimple integrates smoothly within you TOPdesk environment.

Explanation

Whenever a user sends a message via WhatsApp to the WhatsApp / Facebook Business account, an incident will be created with the user linked to it. Everytime the servicedesk updates the incident with a message, that message will be visible within the WhatsApp conversation.

 

Requirements

  • SaySimple subsription
  • WhatsApp / Facebook Business Account