Social messaging Integrations (Whatsapp, Facebook, Twitter)

By SaySimple

Communicate with your customers via WhatsApp and Facebook Messenger directly from the TOPdesk incident.

Price Paid
Hosting availability SaaS
Consultancy Required
Additional requirements Subscription SaySimple
Available languages Dutch and English
Region availability Worldwide
https://saysimple.com/
10087

Description

Communicate with your customers via WhatsApp, Facebook Messenger and Twitter. Simple and efficient for the best customer experience. Our platform places customer contact at the heart of your business. That means a bit more than just sending messages. We help you to set goals that fit your company and match your ambitions, so you get the chance to have conversations that contribute to growth.

Efficient conversations
Our Messaging Platform allows you to have better conversations in less time.

Boost your team’s productivity
Check your team’s KPIs whenever you like, so you can adjust accordingly. The intelligence module tells you what areas to focus on, whether it’s topics, peak load or agents. All at the blink of an eye.

Smart integrations
Easily connect to TOPdesk or other tools and services that you already know and use, to build complete customer profiles.

 

 

 

 

 

 

 

 

 

 

 

 

Benefits of the Whatsapp – TOPdesk integration

  • Increase customer experience by meeting the needs of your target audience
  • Reduce the workload on your servicedesk: less emails and calls
  • Be able to respond quickly and increase customer satisfaction
  • Have better customer conversations, and spot sales opportunities more easily
  • Enrich conversations with images, video, audio and PDF
  • Seamless integration with TOPdesk
  • Every message will be created as an incident in TOPdesk. You can directly reply to user from the TOPdesk incident.

Benefits of the Facebook Messenger – TOPdesk integration

  • Reduce load on your servicedesk, less mails and calls
  • 20% faster than using telephone
  • Increase customer satisfaction
  • Match the needs of your target audience
  • Seamless integration with TOPdesk
  • Every message posted to the Facebook Messenger Chat of your Facebook Page will be created as an incident in TOPdesk. You can directly reply to the Facebook User from the TOPdesk incident.

Benefits of the Twitter – TOPdesk integration

  • The Twitter Direct Message integration creates incidents in TOPdesk of direct messages sent to your Twitter account.
  • Replies can be sent directly from the TOPdesk incident.
  • This integration only supports direct messages, there is no Twitter timeline integration included.