Connect TOPdesk to SaySimple and communicate with you end-users via WhatsApp. Let your clients create TOPdesk incidents by sending a WhatsApp message to the servicedesk and keep them up-to-date.
- Increase customer satisfaction: Be reachable through channels that are preferred by your customers.
- Reduce workloads. Adding WhatsApp Business will lead to less emails and calls.
- More context to the problem. Incidents are supported by photos or videos.
- Seamless integration. Saysimple integrates smoothly within you TOPdesk environment.
Whenever a user sends a message via WhatsApp to the WhatsApp / Facebook Business account, an incident will be created with the user linked to it. Everytime the servicedesk updates the incident with a message, that message will be visible within the WhatsApp conversation.
- SaySimple subsription
- WhatsApp / Facebook Business Account