Slack integration

By TOPdesk

This is a one-way integration from TOPdesk –> Slack.

Price Free
TOPdesk version 10.1
Hosting availability SaaS, Continuous deployment, On-premises
Consultancy Not required

Description

This is a one-way integration from TOPdesk to Slack. It sends a notification to Slack, for example when a new call is created in TOPdesk, or a high priority call, depending on the filters set in the event. Basic information like the Call number, Brief description and Request are shared, along with a link to open the call in TOPdesk.
This solution comes with a short manual, meaning no prior knowledge of TOPdesk Action Sequences is required. Anyone with basic TOPdesk and Slack knowledge should be able to implement this.

Requirements for setting up the link
This solution comes with a short manual, such that no prior knowledge of TOPdesk Action Sequences is required. Anyone with basic TOPdesk and Slack knowledge should be able to implement this.

Downloads

  1. TOPdesk_Slack_incident
    json
  2. TOPdesk_Slack_Installation_Manual v.1
    pdf