SIGNL4

Solution created by Derdack SIGNL4

Elevate TOPdesk capabilities with the SIGNL4 integration, delivering immediate mobile notifications via push, SMS and voice call, ensuring faster response times and streamlined incident management.

Price Paid
TOPdesk version 10.x
Hosting availability SaaS
Consultancy Not required
Available languages English, German
Region availability Worldwide
https://www.signl4.com/
KI 13604

Description

Elevate TOPdesk capabilities with the SIGNL4 integration, delivering immediate mobile notifications via push, SMS text and voice call, ensuring faster response times and streamlined incident management.

Benefits of integrating with SIGNL4:

  • Real-time Notifications: Instant alerts for critical incidents through push, SMS, and voice calls.
  • Mobile Alerting: Manage incidents via mobile devices.
  • Persistent Notifications & Escalation: Continuous alerts until acknowledged, with escalation for unresolved issues.
  • On-call Scheduling: Alerts directed based on personnel schedules.
  • Alert Customization: Modify colors, titles and text for clarity.
  • Streamlined Workflows: Automated processes boost efficiency.
  • Enhanced Collaboration: Promotes inter-departmental teamwork.
  • Reduced Downtime: : Faster resolution minimizes operational disruptions.
  • Two-way Integration: The connector app facilitates bidirectional communication between SIGNL4 and TOPdesk, allowing for ticket updates in real-time.

Beneficial departments:

  • IT and technical support
  • Operations
  • Customer service
  • Facility management
  • Field service
  • Maintenance teams

Who will benefit:

  • IT administrators
  • On-call engineers
  • Support/service teams
  • Operational managers
  • Field service engineers
  • Maintenance engineers

How to integrate:

SIGNL4 employs a connector app to seamlessly integrate with TOPdesk. This app fetches and updates ticket information and alerts on-call teams in real-time through push, SMS text and voice call including escalation, duty scheduling and collaboration.

Tickets and incidents in TOPdesk trigger alerts in SIGNL4 where event categorization, routing and automated delivery takes place. The connector also communicates with the TOPdesk API to read or update ticket details. Status synchronization occurs between both systems, ensuring real-time data accuracy. Fields like ticket status or issue notes, ensuring both platforms are always updated.

You can read our step by step guide on how to integrate with SIGNL4.

If the integration is causing performance issues within TOPdesk, please narrow down the selection of files or use the alternative installation method as described in the guide.

SIGNL4 Integration with TOPdesk

Integration Costs:

The integration of SIGNL4 with TOPdesk is offered at no additional cost. Users can seamlessly connect both platforms without incurring extra fees for the integration process. SIGNL4 offers various pricing tiers to accommodate different organizational needs and sizes. There is a free plan available and three commercial plans. Details on these tiers, including features and pricing, can be found on our website.

Consultancy:

Integration with SIGNL4 is straightforward and typically does not require additional consultancy services. Comprehensive guides and support are available for self-service setup.

The integration process is designed to be user-friendly, negating the need for specialized consultancy from TOPdesk.

Support Details:

Email Address: support@signl4.com

Phone: +49 331 298780