Description

Integrate TOPdesk with your AI model to create and translate knowledge item based on your incident

Benefits integration:

• Accelerate knowledge capture by automating draft creation 
• Maintain consistency across articles and languages 
• Reduce manual work in translation and formatting 
• Enhance selfservice with multilingual content available instantly

Explanation integration: 
 Our solution integrates with your AI model to enable the creation and translation of knowledge items:
How it works 

• Ondemand KI creation:
  You decide when a knowledge item is needed and trigger AI to draft one based on a resolved incident’s key points. 

• Smart summarization:
  If not all information is relevant, the AI extracts flagged updates and actions from the incident trail and transforms them into a clear, reusable knowledge article. 

• Use templates:
  With a template knowledge item, you can decide what tone and structure the generated content will have. 

• Automatic translation:
  Once the draft is created, the system translates the title, description, content, comments, and keywords into every language you have activated in TOPdesk. 

• Oneclick publishing:
  Review the AIgenerated content and publish the knowledge item, with translations, in a single step. 

Pricing details:
Pricing integration: Free

Consultancy:
Consultancy: Yes, approx. 1 day of technical consultancy

• Draft knowledge items & automatic translation – 1 day 

 Additional requirements: 
Customer has access to an LLM/GenAI model, preferrably Azure OpenAI.

Which TOPdesk modules are needed:
Incident Management and Knowledge Management (both standard in TOPdesk

Required TOPdesk version:
SaaS and VA

Region availability:
World-wide

 Available languages:
Any language