Service Mesh

By OGD ict-diensten

An Early Warning System for IT-management. Detect problems through data from your IT systems and TOPdesk, improve your IT support and prevent problems before they occur.

Price Paid
TOPdesk version TOPdesk Professional / Enterprise November 2018 and up
Hosting availability SaaS, Continuous deployment, On-premises
Consultancy Not required

Description

Service Mesh uses data gathered from IT infrastructure sources and TOPdesk to provide an analytical view on IT Services. Service Mesh enables:

  • proactive IT support to provide better services through optimisation of processes;
  • forecasting possibilities;
  • and automatic remediation of incidents.

Benefits

  • Reduce employee productivity loss up to 51%.
  • Be more pro-active to problems.
  • Detect issues earlier, lessen the impact.
  • Shorten the lead time of incidents.
  • Increase user satisfaction.

How does it work?
Service Mesh collects data from common IT infrastructure sources like syslogs and eventlogs for example from Microsoft SCCM, Intune, Nexthink solutions. This collected data is combined with data from TOPdesk to generate a unique perspective on IT problem resolution.

Using large datasets, Service Mesh leverages machine learning to translate this into unique models generated by AI tailored to your environment.

Through relational analysis incident types are grouped in clusters and visually presented with possible related issues in a dashboard. Clusters are logical groupings of issues that have similar root causes, making it easy to detect and respond to them. Clusters are generated and specifically tailored to your IT environment.

To use the insights from Service Mesh, IT support has multiple dashboards at its disposal. In the overview you can see which clusters are active or which users might experience the most problems. In the detail view you can investigate a cluster or user to get all the relevant information to start solving problems.

Interested in what Service Mesh can do for you?
Let us run a quickscan to assess the impact Service Mesh can make, based on your available data. Unsure if Service Mesh might fit your infrastructure? Contact us!

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