From Microsoft System Center Operation Manager we register and process SCOM incidents in TOPdesk. Registered TOPdesk incident information is being updated in SCOM!
What are the benefits?
- Automates and integrates operational incident process in TOPdesk
- Easy setup and maintenance
- Reduces intensive manual work
- Cost reduction
- Scenario (Qixium) benefits:
- Delivered as a service
- Scenario insights
- Exclusions (easy tasks, resends, ignore functionality)
- Full focus on TOPdesk integrations
- Strong TOPdesk – Scope4mation partnership
- Can easily be expanded (and combined) with other TOPdesk-related scenarios
Curious for more information or do you have questions?
A complete motivation of our ‘SCOM – TOPdesk Incident Integration’ scenario (ENG/NL) can be found here: https://www.qixium.com/scom-topdesk-incident-integration/