SCOM – TOPdesk Incident Integration

By Qixium

From Microsoft System Center Operation Manager we register and process SCOM incidents in TOPdesk. Registered TOPdesk incident information is being updated in SCOM!

Price Paid
TOPdesk version TOPdesk 6 and up
Hosting availability SaaS
Consultancy Required

Description

From Microsoft System Center Operation Manager we register and process SCOM incidents in TOPdesk. Registered TOPdesk incident information is being updated in SCOM!

What are the benefits? 

  • Automates and integrates operational incident process in TOPdesk
  • Easy setup and maintenance
  • Reduces intensive manual work
  • Cost reduction
  • Scenario (Qixium) benefits:
    • Delivered as a service
    • Scenario insights
      • Dashboard
      • Exclusions (easy tasks, resends, ignore functionality)
      • Statistics
    • Full focus on TOPdesk integrations
    • Strong TOPdesk – Scope4mation partnership
    • Can easily be expanded (and combined) with other TOPdesk-related scenarios

More information?

You would like to know more or have a (live) demo?  A complete motivation of our ‘SCOM – TOPdesk Incident Integration’ scenario (ENG/NL) can be found here: https://www.qixium.com/scom-topdesk-incident-integration/