SCOM – TOPdesk Incident Integration

Solution created by Scope4mation

From Microsoft System Center Operation Manager we register and process SCOM incidents in TOPdesk. Registered TOPdesk incident information is being updated in SCOM!

Price Paid
TOPdesk version TOPdesk 6 and up
Hosting availability SaaS
Consultancy Required
Available languages Dutch and English
Region availability The Netherlands (and worldwide remote) with support during Dutch office hours (CET)
https://www.qixium.com
sales@scope4mation.com
13101

Description

From Microsoft System Center Operation Manager we register and process SCOM incidents in TOPdesk. Registered TOPdesk incident information is being updated in SCOM!

What are the benefits? 

  • Automates and integrates operational incident process in TOPdesk
  • Easy setup and maintenance
  • Reduces intensive manual work
  • Cost reduction
  • Scenario (Qixium) benefits:
    • Delivered as a service
    • Scenario insights
      • Dashboard
      • Exclusions (easy tasks, resends, ignore functionality)
      • Statistics
    • Full focus on TOPdesk integrations
    • Strong TOPdesk – Scope4mation partnership
    • Can easily be expanded (and combined) with other TOPdesk-related scenarios

Curious for more information or do you have questions?

Do you want more information or a demo? Visit our website or contact us via sales@scope4mation.com .

A complete motivation of our ‘SCOM – TOPdesk Incident Integration’ scenario (ENG/NL) can be found here: https://www.qixium.com/scom-topdesk-incident-integration/