Operations Incident integration

By Scope4mation

Connect TOPdesk with system monitoring applications easily.

Price Paid
TOPdesk version TOPdesk 5 and up
Hosting availability SaaS, Continuous deployment, On-premises
Consultancy Required

Description

Scope4Mation Operations incident Integration for TOPdesk; Connect TOPdesk with system monitoring applications easily. Automation of processes often end in cases of error or alerts. For the operational TOPdesk processes that’s just the start.

The Operations incident integration for TOPdesk is delivered via our S4M Operations Connector which is part of our Data Manager platform. The S4M Operations Connector is able to raise and control an incident in TOPdesk with any necessary detailed information your TOPdesk requires.

Connect your TOPdesk with:

  • SCOM
  • Spiceworks
  • Nagios
  • Solarwinds
  • OpenNMS
  • PRTG
  • And more!

Benefits of the solution

  • Eliminate ‘operational’ overhead in automated processes
  • Automatic creation of incidents
  • Automatic correlation on e.g. an attribute change
  • Relevant information (message, priority, error level, description)
  • Bi-directional link if possible: update your source with TOPdesk incident status
  • Maintain incident in TOPdesk when source info changes

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