ROGER365.io centralizes all communication touchpoints regardless of how the contact was initiated: webchat, WhatsApp, or any of the supported social channels. All communication history and market automated data, such as page tracking and rerouting information, are represented during and after the conversation to give your agents context and to avoid losing vital customer information.
Seamless Microsoft Teams integration avoids the need to install and maintain additional software while providing the opportunity for increased collaboration, including voice and video conferencing. Integration with Microsoft Office 365 user & security management dramatically reduces administration, and your users can get up to speed quickly because all communications are handled within the familiar Microsoft Teams client.
All communications, regardless of how the contact was initiated, are centralized. All communication history, market automated data, and rerouting information are represented during and after the conversation to give your agents context and to avoid losing vital customer information.
Get the required customer insights while seeing the full picture of your clients. You not only see the current situation but also understand the journey the customer has taken. This 360-degree view optimizes your interactions while providing a personalized level of service that your customers will appreciate.