RES integration

By TOPdesk

Service automation with RES and TOPdesk. Directly execute a workflow in RES from TOPdesk when a customizable event triggers.

This solution is an Action Sequence. TOPdesk's Action Sequences make it possible to integrate with other tools that have a REST API, without the need for programming. Find out more here.
Price Free
TOPdesk version Planned for TOPdesk 7.10.013 and up
Hosting availability SaaS, Continuous deployment, On-premises
Consultancy Optional

Description

Automate your service requests with an integration from TOPdesk to RES. Incoming calls or changes from TOPdesk’s Self-Service Portal can be forwarded to RES, at a moment you see fit. Do you have certain forms that should always trigger a workflow in RES? Do you require an authorization step in TOPdesk from a manager? It’s up to you to decide.

Since the integration consists out of several customizable steps, you can adjust the integration yourself or with the help of TOPdesk Consultancy. Want additional integration options? Check out the API documentation from RES and use the same technology.

Benefits of the solution

  • Faster Ticket Resolution times: Reduce the time it takes for a user request to be fulfilled and ensure SLAs are met every time consistently.
  • Cost Reduction: Cut helpdesk costs through workflow automation of request creation, approvals, infrastructure changes and notifications.
  • Increase innovation resources: Free up key IT resources by automating manual tasks and redirect them to more strategic or innovative projects.

This action sequence script can be downloaded and imported into TOPdesk. It simply requests a service in RES with a fixed ID so you have a basic script to extend for more specific usecases.

Downloads

  1. RES - request a service
    json

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