Reports and Dashboards Integrated with TOPdesk – Power BI

Solution created by AMTI Consult

AMTI develops reports and dashboards for strategic decision-making in your company using Microsoft Power BI.

In addition to on-demand integration development with customized panels, AMTI has developed a book based on the TOPdesk data model for managing service indicators, which includes informative panels with different perspectives and addresses the key demands for strategic information from TOPdesk clients.

Price Paid
Hosting availability SaaS
Consultancy Optional
Available languages Portuguese
Region availability Brazil
http://www.amticonsult.com.br
16504

Description

AMTI develops reports and dashboards for strategic decision-making in your company using Microsoft Power BI.

In addition to on-demand integration development with customized panels, AMTI has developed a book based on the TOPdesk data model for managing service indicators, which includes informative panels with different perspectives and addresses the key demands for strategic information from TOPdesk clients.

With the TOPdesk book, you are able to manage data from the following areas:

  • Incident, Request, Problem, and Change Management
  • SLA Management
  • Asset Management
  • Utilization of the Self-Service Portal

List of dashboards developed for some partners:

Projects

  • Project Selection
  • Number of hours spent (incidents and projects)
  • Number of hours consumed per month/year (tasks, incidents, and changes)
  • Number of requests (incidents, changes, and projects)
  • Percentage of requests by type of incident or change
  • Number of involved departments/areas
  • Number of tasks in the backlog
  • Number of engaged employees (incidents, changes, and projects)
  • Number of engaged employees per team

Executive Board

  • Executive board selection
  • Category and subcategory selection
  • Number of open and closed request types per period
  • Number of requests and hours by breakdown and configuration items (CI)
  • Percentage of consumption profile by type of incident and user
  • Number of hours consumed by category and subcategory (incidents)

Governance

  • Number of open, closed, and backlog tasks
  • Percentage of incident types
  • Number of reopened tasks versus the number of tasks concluded
  • Number of open and closed tasks per department
  • Total unavailable hours for critical systems
  • Number of incidents and requests for critical systems
  • Number of SLAs by IT team and by criticality level
  • Number of hours worked versus team’s available time
  • Number of hours worked per type of task tracking