“Taking out the complexity of servicing a customer”
With our TOPdesk CMDB integration we now offer a flexibel solution to help customers save time on their servicedesk processes and help end users save at least 30% on helpdesk calls by increasing their self-reliance.
This is a very easy to use solution to run through. Step by step users will be helped to solve an issue or problem by themselves. Text, pictures and/or videos guides users to resolve issues or problems. With the ultimate goal: “not to issue a ticket”. But if the issue or problem can’t be resolved the call is validated due to the steps taken and dispatched via TOPdesk to the correct handler. This can be internal or external which depends on the route taken. All to minimize handling and shorten the time to fix.
Due to process optimization we also help the vendors save up to 15% on their service visits. Which can be translated to increased customer satisfaction.
The platform is easy to use but we truly want to make all customers our ambassadors. This is why we developed a fantastic and easy way for onboarding. All for a fixed price.
How does it work?
1. Case printers
2. Case coffee machines
3. Case office furniture