Prepaid Services

Solution created by TOPdesk

Fully integrate your Prepaid Services within Call Management.

Price Paid
TOPdesk version 11.02.015
Hosting availability SaaS, Continuous deployment, On-premises on Virtual Appliance
Consultancy Not required
Available languages All TOPdesk supported languages
TOPdesk or unknown
TOPdesk or unknown


Easily manage your Prepaid Services in TOPdesk

Do you miss a clear overview in the amount of prepaid service hours your customers have left? Or are you tired of sending invoices to customers for every single service hour? Then TOPdesk’s Prepaid Services feature might be something for your organization!

It allows your operators to quickly check their account balance, notify them in a timely manner when their balance is about to run out and update their account when needed.

Simply create a Prepaid Services account for your customer and let your operators decide when to write spent time on it. Not enough balance left? The solution also allows you to easily add balance to the account.

To make your customers more self sufficient and unburden the operators, we have created a Prepaid Services overview page in the Self Service Portal, with which your customers can check their own balance and their account history.

For who’s this feature interesting?

Organizations who provide support to customers based on a Prepaid Services contract or would like to start with this.

Features Prepaid Services

  • Create a Prepaid Services account for your customer
  • Automatically update the balance through spent time
  • Quickly check whether the customer still has enough balance on their account
  • Add balance to a Prepaid Services account whenever needed
  • Get an overview of the history of balance changes per customer
  • Your customers can check their own balance
  • Your customers can see in one glance see how much time was spent on each call / incident
  • Your customers can see the detailed spent time per call / incident

Video: how does it work?

Interested how TOPdesk’s Prepaid Services features works? Check out the video below or press the “contact us” button on the top of this page.


  1. Strippenkaart configuratiehandleiding
  2. Prepaid Services configuration manual