Together with TOPdesk we have created the TOPdesk report pack. This pack is based on the TOPdesk data model and contains the frequently asked service management reports. Easy to drill down and to get insight from all different perspectives such as operator group, operator, categorie, type and priority.
The TOPdesk report pack touches the following areas:
- Incident- and Change Details
- Self Service Portal use
- Asset Management
- SLA Management
Get off to a flying start with the TOPdesk report pack in combination with the TOPdesk data model. Enjoy direct insight in your service management processes!