Servitect is an innovative IT service management company and leading in applicable IT service management For this purpose, Servitect develops easy to apply solutions such as the ITSMinsights dashboard, user-surveys and easy to implement ITSM practices. This dashboard is developed in close collaboration with our partner Victa, a company with great efforts in BI-data management.

More information about Servitect can be found on servitect.com

The ITSM Insights Dashboard shows up-to-date information about the performance of your IT services and IT-organization. It offers a practical steering tool to motivate your teams, to increase service performance and efficiency and to adjust service levels and processes. User experience data, KPIs, performance and improvement actions all come together in this dashboard.

 The dashboard is an out-of-the-box SaaS solution that can be operational in a few days. It support IT management, process managers, teamleads and service managers fulfilling their job. It not only offer actual information, but even more important, relevant trends on how the performance is developing.

The primary task of leaders is facilitating professionals so that they can deliver good services. Up-to-date and accurate information must be available to enable goal-oriented management. The ITSM Insights Dashboard uniquely connects objectives, KPI’s, working methods, team performance and the effect of improvement actions.