AMTI Consult
AMTI Consult is a well-established company in the technology market, with a solid 16-year experience. Our services cover a wide range of solutions, including Service Desk, Field Services, Business Intelligence, Communication, and Intelligence.
As one of the key strategic partners of TOPdesk in Brazil, AMTI has specialized expertise in this platform and provides integration, development, and administration services for the TOPdesk environment, ensuring that our clients achieve higher performance, reach, and obtain the best results.
Furthermore, we are constantly pursuing innovation and improvement. In 2018, we expanded our solutions to include omnichannel capabilities, establishing important partnerships that allow us to offer our clients a comprehensive communication experience using leading market tools such as WhatsApp, Messenger, Instagram, VOIP, and more. With the addition of chatbots and intelligence, we simplify and expedite companies’ customer service, delivering an exceptional experience.
At AMTI Consult, we are committed to providing advanced technological solutions aimed at our clients’ satisfaction and helping them drive the success of their businesses. Join us and discover how we can transform your company through technology.
Solutions provided by AMTI Consult
-
Integration of OCS Inventory with TOPdesk
OCS Inventory is an open-source tool for hardware and software mapping in a network, and its architecture is based on widely accepted market tools such as Apache, MySQL, PHP, and PERL. -
Integration of TOPdesk BOTs with WhatsApp API
AMTI is a reseller of a WhatsApp Business API from a BSP (Business Solution Providers) of Meta. This BSP is a leading company in the creation and management of chatbots for sales automation, customer service, and internal support. With its own machine learning-powered artificial intelligence engine, it is able to understand and anticipate user needs. Our platform offers customer service in three ways: 100% human, 100% automated, or hybrid, with automatic routing from bot to agent when necessary. -
Oracle Field Service integrated with TOPdesk
Oracle Field Service is a field service management solution that allows companies to schedule, forward, and equip their mobile agents to complete service activities at customer's homes, offices, or installed asset locations, thereby reducing operational expenses with ease of use and operation. -
Reports and Dashboards Integrated with TOPdesk – Power BI
AMTI develops reports and dashboards for strategic decision-making in your company using Microsoft Power BI. In addition to on-demand integration development with customized panels, AMTI has developed a book based on the TOPdesk data model for managing service indicators, which includes informative panels with different perspectives and addresses the key demands for strategic information from TOPdesk clients.