Oracle Field Service is a field service management solution that allows companies to schedule, forward, and equip their mobile agents to complete service activities at customer’s homes, offices, or installed asset locations, thereby reducing operational expenses with ease of use and operation.
- Creation of service in Oracle Field Service for field technicians.
- Simultaneous updating of TOPdesk tickets with Oracle Field Service tickets.
- Monitoring of all service tasks and real-time tracking.
- Development of strategic plans for future services in TOPdesk.
- Creation of forms in Oracle Field Service for each type of service in TOPdesk.
- Handling of incoming calls registered in TOPdesk’s TOA through the Oracle Field Service application via mobile.
- Customer approves the service by signing on the technician’s smartphone.