The open forms solution enables you to use unauthenticated forms in TOPdesk.
How does this work?
The user opens the form answers some questions. These answers are sent to TOPdesk by creating an incident containing the information of the form.
There are a lot of use cases which can be supported by this solution. For instance, you could place a QR code on your device (printer/coffee machine) which opens a form after scanning the QR code.
In below matrix you can see the differences between Open forms and the native TOPdesk SSP forms.
* cards that can be created by API (https://www.developers.topdesk.com)
** these have to be configured by a TOPdesk Technical Consultant
If you want to use custom forms in the SSP, please see Custom forms – SSP solution