Office App Problem Report Integration

By Office App

The Office App Problem Report Integration for TOPdesk makes it easy for your employees or tenants to report a problem in Office App and for your Facility Team to directly handle and solve that issue in TOPdesk.

Price Paid
TOPdesk version TOPdesk Enterprise version 2019-Q3 and up
Hosting availability SaaS
Consultancy Required
Available languages All languages supported by your mobile device
Region availability Available in any region, remote support provided from the Office App team in the Netherlands. Support hours during Central European time.


Office App is the leading employee experience platform. Office App unlocks access all the features, technologies and amenities that your office has to offer, while bringing the community together in one easy to use app. Office App provides the world’s largest modular suite of functionalities & services to make sure you have a happy office life!

Via the full integration of TOPdesk in Office App, professionals can report problems easily and quickly. Whether it is a cleaning, maintenance, safety, or facility issue; professionals can simply take a picture and Office App’s Visual Recognition AI tool does the rest. The issue is recognized and directly sent to TOPdesk where the Facility Team can handle and solve the issue. Additionally, via the full integration, the reporter of the issue will receive push-notifications with status-updates.

Recognize one or more of the following?

  • See a problem, but by the time you get back to your desk to report it, you’ve forgotten?
  • Not having the time to report an issue in your building?
  • See a problem, but don’t know the right person or process to report it to?

Then we have the solution you are looking for!

  • Office App’s TOPdesk integration allows professionals to quickly take a picture of the issue using their phone.
  • Office App will automatically recognise the issue and using AI, suggest potential issues that might be wrong.
  • Office App automatically sends the information to TOPdesk, so the correct person receives the issue and can solve it as soon as possible.
  • Professionals can check the progress of their issue report through Office App, so you know when it’s resolved.

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