NPS.Today for TOPdesk – Feedback using Net Promoter Score

Solution created by NPS.Today

Empower your service management platform with NPS.Today for TOPdesk, turning your customer loyalty truly operational. NPS.Today is the leading multichannel NPS based survey engine for TOPdesk.

This solution is an Action Sequence. TOPdesk's Action Sequences make it possible to integrate with other tools that have a REST API, without the need for programming. Find out more here.
Price Paid
TOPdesk version 8
Hosting availability SaaS
Consultancy Required

Description

Ignite Your Customer Loyalty with NPS.Today Feedback Solution

Empower your service management platform with NPS.Today for TOPdesk, turning your customer loyalty truly operational.

NPS.Today is the leading multichannel NPS based survey engine for TOPdesk. Automate NPS measurements and see the results where they benefit your customer service the most, inside TOPdesk. NPS.Today integrates Net Promoter Score in TOPdesk, enabling automatic surveys and responses. All of it without ever leaving TOPdesk.

Highlights

  • Ready to use NPS integration with minimal IT involvement
  • ONE survey solution across organization and customer systems
  • Trigger automatic surveys from NPS.Today
  • Integrate Net Promoter Score surveys in your TOPdesk emails
  • See customer feedback by adding NPS dashboards to your TOPdesk platform

Operational NPS in easy steps

With NPS.Today for TOPdesk you can ignite and automate your customer experience and loyalty program without an expensive and time-consuming IT project.
Convert your customer surveys from a project into a program, by automating NPS surveys in TOPdesk.

Ask customers about your relation and their experiences with relevant timing. See responses from customers inside TOPdesk by adding NPS dashboards to your platform interface. Automate Net Promoter Score surveys when you close a task or integrate the survey directly into your emails send from TOPdesk.

Extend with customer experience measures in any touchpoint across the customer journey. Create relevant alarms and actions to recover bad customer experiences. Improve customer experiences and create loyal promoters with data-based insights

  • Integrate surveys in your digital communication from TOPdesk
  • Automate surveys when closing a task
  • Monitor responses in TOPdesk with integrated dashboards

With an NPS.Today subscription, you can also:

  • Easily set-up and handle multiple NPS campaigns in your NPS.Today campaign engine
  • Carry out surveys on multiple platforms, such as text messages, in-app or integrated in your digital communication
  • Set-up automated alerts and notifications to relevant employees in NPS.Today
  • Categorize responses and feedback for prioritized actions and business transformation
  • Easily integrate or plug-in to other customer systems

Read more at: https://nps.today/

Please note: TOPdesk is not responsible for the solution featured on this page. If a solution no longer functions, please contact us.