Want to be notified on new major calls, ending contracts, missing SLA’s rather than missing out on these important events? Than a push message to your favorite device might be a good alternative to email or your TOPdesk client.
Combining TOPdesk with applications like Pushover and Pushbullet will give you just that!
Since the integration consists out of several customizable steps, you can adjust the integration yourself or with the help of TOPdesk Consultancy. Want additional integration options? Check out the API documentation from Pushbullet and use the same technology.
Benefits of the solution
- Reduce response timesImmediate notification will give you more grip on important events so faster responses to important events are possible
- Informing users and teams pushing information to individuals and teams will ensure a fast recovery within SLA
- Available on all your devicesPushbullet is available on a broad spectrum of devices, with just one account. You’ll never miss a message again.
- CustomizableDecide which TOPdesk events you want to use to trigger a push message to Pushbullet and customize the request yourself.
This action sequence script can be downloaded and imported into TOPdesk. It simply requests an access token from Pushbullet so you have a basic script to extend for more specific usecases.
Built by our community
This solution has been built by people from our community. TOPdesk has verified that the solution works, but does not have an official partnership with Pushbullet, nor do we offer support on this solution.