Nexthink Experience

By Nexthink

Make IT aware of things that matter most.

Price Paid
TOPdesk version TOPdesk 5 and up
Hosting availability SaaS, Classic on-premises
Consultancy Required
TOPdesk or unknown
TOPdesk or unknown
8713

Description

Nexthink helps IT departments discover complex patterns in high volumes of “noisy” IT system availability and performance data with Real-time End-user Analytics. The goal is to discover and make IT aware of things that matter most – things that affect the end-user and end-user services – so IT can be preemptive, proactive, and improve IT security and end-user service levels.

Nexthink maps all the IT services, how they are being consumed and how the IT infrastructure is operating from the end-user perspective. What makes Nexthink unique is the continuous real-time analysis of all endpoint activity and network connectivity. Presented in real-time visualizations that provide new visibility and insight into what end-users are experiencing.

The integration between Nexthink and TOPdesk provides easy to understand metrics for Service Desk Agents and enables TOPdesk users to greatly reduce the time-to-fix for incidents. Through the integration with Nexthink, every end-user and endpoint issue that occurs in the IT infrastructure is cataloged and cross-referenced with TOPdesk’s incident history. This helps the Service Desk Agent detect under-reporting of incidents by end-users, understand the true scope of the problem and impact on the business, and how to characterize the problem to aid resolution.

Benefits of Real-time End-user Analytics

  • Act faster and more effective when complex problems occur
  • Security issues are dealt with in an unique manner
  • Get real-time analytics on the health of the IT infrastructure from the end-user perspective
  • Work from one tool