Description
Description
Seamlessly integrate your N-central® remote monitoring and management platform from N-Able with TOPdesk Incident management.
Why the N-Central – TOPdesk Integration
When monitoring IT environments with N-Central some tickets need an administration follow-up. Normally you would need to get a trigger from N-Central to manually register a ticket in TOPdesk, afterwards a lot of manual work needs to be done to get this registered in TOPdesk. This results in time consuming and inaccurate registration which leads to misinterpretation and in a lot of cases (unneeded) extra work.
With the N-Central – TOPdesk Integration registration of N-Central tickets in the TOPdesk incidents module is automated and this saves you not only on registration but also on follow-up a lot of time.
Simply configure the PSA integration in N-Central. Per customer and more detailed on device level what incidents will be registered in TOPdesk fully automatically or manual selection in N-Central.
Our Integration Module synchronizes in both ways with the on premise Solarwinds and the SaaS based N-Able / N-Central solution.
Why is the N-Central – TOPdesk Integration so effective?
The main advantages are:
- Automatic Registration of N-Central operational tickets in TOPdesk:
- Operational events can be Registered, Completed, Updated, Resolved and Reopened.
- Reopened incident option within X amount of time.
- TOPdesk incident number and link will be written back to N-Central.
- Updates of the same operational N-Able ticket is consolidated, to minimize/limit the number of incidents
- Operational events can be Registered, Completed, Updated, Resolved and Reopened.
- Easy Mapping of attributes from N-Central to TOPdesk Incidents including Customers and Devices.
- Based on PSA Ticketing Integration in N-Central and TOPdesk API
- Optimized TOPdesk Incident Integration
- Assign templates
- Flexibile configuration options
- This module is part of our Qixium platform
- Easy to manage as a customer
- Secure environment
- Scope4mation is ISO27001 certified
- Easy to use and extend, all TOPdesk integrations in 1 place!
- (solutions for TOPdesk New Asset Mgmt (NAM), JML/IDU Process Module and Outlook Room Booker (ORB))
- Flexible monitoring & Alerting
Curious for more information or do you have questions?
Do you want more information or a demo? Contact us via sales@scope4mation.com .