Description

Description

Seamlessly integrate your N-central® remote monitoring and management platform from N-Able with TOPdesk Incident management.

Why the N-Central – TOPdesk Integration

When monitoring IT environments with N-Central some tickets need an administration follow-up. Normally you would need to get a trigger from N-Central to manually register a ticket in TOPdesk, afterwards a lot of manual work needs to be done to get this registered in TOPdesk.  This results in time consuming and inaccurate registration which leads to misinterpretation and in a lot of cases (unneeded) extra work.

With the N-Central – TOPdesk Integration registration of N-Central tickets in the TOPdesk incidents module is automated and this saves you not only on registration but also on follow-up a lot of time.

Simply configure the PSA integration in N-Central. Per customer and more detailed on device level what incidents will be registered in TOPdesk fully automatically or manual selection in N-Central.

Our Integration Module synchronizes in both ways with the on premise Solarwinds and the SaaS based N-Able / N-Central solution.

Why is the N-Central – TOPdesk Integration so effective?

The main advantages are:

• Automatic Registration of N-Central operational tickets in TOPdesk:
  • Operational events can be Registered, Completed, Updated, Resolved and Reopened.
    • Reopened incident option within X amount of time.
  • TOPdesk incident number and link will be written back to N-Central.
  • Updates of the same operational N-Able ticket is consolidated, to minimize/limit the number of incidents
• Easy Mapping of attributes from N-Central to TOPdesk Incidents including Customers and Devices.
• Based on PSA Ticketing Integration in N-Central and TOPdesk API
• Optimized TOPdesk Incident Integration
  • Assign templates
  • Flexibile configuration options
• This module is part of our Qixium platform
  • Easy to manage as a customer
  • Secure environment
  • Scope4mation is ISO27001 certified
  • Easy to use and extend, all TOPdesk integrations in 1 place!
    • (solutions for TOPdesk New Asset Mgmt (NAM), JML/IDU Process Module and Outlook Room Booker (ORB))
  • Flexible monitoring & Alerting

Curious for more information or do you have questions?

Do you want more information or a demo? Contact us via sales@scope4mation.com .