Microsoft Teams Notification (One-way)

Solution created by TOPdesk

This is a one-way integration from TOPdesk –> Teams.

Price Free
TOPdesk version 10.1
Hosting availability SaaS
Consultancy Not required

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TOPdesk or unknown
TOPdesk or unknown

Description

This is a one-way integration from TOPdesk –> Microsoft Teams. It sends a notification to Teams when there is a new call, or when e.g. a high priority call is created, depending on the Event coupled to the Action Sequence. Basic information like the Call number, Brief description and Request are shared, along with a link to open the call in TOPdesk.

Requirements for setting up the link
This solution comes with a short manual, such that no prior knowledge of TOPdesk Action Sequences is required. Anyone with basic TOPdesk and Teams knowledge should be able to implement this.

Downloads

  1. TOPdesk_Teams_incident
    json
  2. TOPdesk-Teams-Integration v2.1
    pdf