Microsoft Entra Automations and Integration

Price	Paid
Hosting availability	SaaS, On-premises on Virtual Appliance
Consultancy	Required
Available languages	English and Dutch
Region availability	The European Economic Area (EEA) + UK + Switzerland, support during Dutch office hours (CET)

Description

Our platform Qixium integrates TOPdesk and Microsoft Entra for automation purposes.

How does it work?

Change activities and incidents in TOPdesk that require actions in Microsoft Entra are automated with this integration. Our platform gathers the necessary information from the activity or call and sends the data and instruction for a change to Microsoft Entra. After the change in Entra our platform receives confirmation (or rejection) that the change has been executed (or denied). The result is recorded in the activity or call in TOPdesk. Below you find some examples of TOPdesk registration of Identity and Access Management (IAM) activities:

Example 1: An end user requests permissions via the TOPdesk Self Service Portal.
Example 2: A new employee needs an account.
Example 3: A new employee needs to be linked to a permission group.

Extended IAM options in Entra:

Group permission management:
- Assign/Unassign Security
- Assign/Unassign License
- RBAC
Accounts (create, disable, enable, update, verify)
Execute Powershell scripts

Benefits

Reduces intensive manual work
Saves costs
IAM registration in TOPdesk
Easy setup and low maintenance

Screenshot automation: creating account in Azure AD

About Scope4mation

As service automation and integration specialist for TOPdesk we support your organisation with solutions to get the most out of TOPdesk. For our story and solutions click here.

More information or a demo? Contact us via sales@scope4mation.com.