Description
Make customer support easy and efficient with SupWiz’ Live Chat
Save time, Achieve More: How Does Our Live Chat Help You?
One-Window
Create integrations that agents can use directly in conversations and stay in one window to e.g. reset passwords, fetch order information and more.
AI Co-Pilot
AI Co-Pilot presents suggested responses and help center content to agents in chat conversations, which enables quick and consistent replies.
Integrates into you setup
SupChat can be integrated to your current chat framework as well as a variety of ITSM systems, e.g. TopDesk.
Live Translations
SupChat can translate messages from customers to the language used by your agents live in chat conversations.
End-user Chat Insights
SupChat gives you deep insights into what your end-users chats about including fine-grained dashboards and chatlogs.
Enterprise Functionality
SupChat has fine-grained access control, built-in anonymization features and more for enterprise security and compliance.
Gains from a Live Chat solution
Live Answer Suggestions
Streamlined user interactions: Agents swiftly access accurate information, autogenerate responses, and send them in real-time to users.
- No more manual searching through knowledge articles; SupWiz AI selects the right one automatically.
- Agents create answers effortlessly and share relevant links with a single click.
- Summarize conversations, speeding up issue resolution.
- Customize response tones for friendlier interactions
Summary Generation
With just one click, the AI automatically generates a summary of the entire chat conversation between the agent and user, enriching the conversation with valuable insights that improve the communication efficiency and time management.
AI Co-Pilot
SupWiz’ Live Chat with AI Co-Pilot enables your agents to provide great and fast customer service. It contains an exclusive set of features you will not find elsewhere. These include:
- AI-Co Pilot suggestions for responses
- One Window: Integrations enabling agents to perform actions directly in chat conversations staying in one-window
- Live translations of agent and customer messages
- Deep insight into user-chats and analytics on agent-performance
Rich interactions
SupChat enables rich interactions with features like form support and assisted multiple choice.
- Form Support is useful for contacts forms, tickets creation via integrations and enables more personalized conversation within your integration.
- Assisted Multiple Choice creates quicker and more intuative interactions, allowing the use of screenshots as visual guidance.
Insights into agent performance and chat conversations
SupChat provides deep insights into your end-users’ conversations, offering detailed dashboards and chat logs. The analytics include valuable data on agent performance, CSAT, and more.
- What is the average handling time of chats?
- What is the average queue time?
- What are the most common topics of your chats?
- How are your chat ratings?
- How are your agents performing?
Read about many more cool features of SupWiz Live Chat solution here.
Combine Live Chat & Chatbot
SupChat has an out-of-the-box integration to SupWiz’ Chatbot solution. When you combine the two you can make seamless handovers from Chatbot to support agent, which streamlines customer service and support.
Learn more about SupWiz customer stories here.