Description

So you have the need to forward an incident to a colleague, another department or even another company, but they are using Freshdesk. Wouldn’t it be nice if you could just escalate this incident to them and have your additional action entries forwarded as well?

Save your employees valuable time by defining this collaboration with each external Freshdesk party how you see fit. Set up customizable triggers with the Events & Actions module to inform another party. Create new tickets and update existing ones.

Benefits of the solution

• Combine your Freshdesk processes with TOPdesk and make sure there is a link between calls/issues in both systems.
• Correct information available.
• Show your operators which Freshdesk call has been created so they can always find it.

Included features

• One-way integration TOPdesk -> Freshdesk.
• Escalate calls from TOPdesk to Freshdesk including sending updates within TOPdesk to Freshdesk.

Messages from Freshdesk to TOPdesk are not included. This solution is an Action Sequence.
TOPdesk’s Action Sequences make it possible to integrate with other tools that have a REST API, without the need for programming.

Need more features?
Please contact your TOPdesk Customer Success Manager or press the “contact us” button on the top of this page.
Our consultants would be happy to help, to make sure you get exactly what you need.