Jira integration

Solution created by TOPdesk

Create an issue in JIRA directly from TOPdesk when an event of your choosing triggers.

This solution is an Action Sequence. TOPdesk's Action Sequences make it possible to integrate with other tools that have a REST API, without the need for programming. Find out more here.
Price Free
TOPdesk version TOPdesk 8.08.026 and up
Hosting availability SaaS, On-premises on Virtual Appliance
Consultancy Optional
TOPdesk or unknown
TOPdesk or unknown


If you want to link TOPdesk and JIRA to let different departments work together, this is the solution for you. You can set up your own Events with corresponding JIRA link as a part of standard TOPdesk. Create and/or update JIRA issues and optionally write back feedback into your own TOPdesk.

The integration can be imported in TOPdesk and only needs to be setup with your JIRA url and credentials. Link the integration to an event and you’re done!

Since the integration consists out of several customizable steps, you can adjust the integration yourself or with the help of TOPdesk Consultancy. Want additional integration options? Check out the JIRA API documentation and use the same technology.

Benefits of the solution

  • Best of both worldsCombine your JIRA processes with TOPdesk and make sure there is a link between calls/issues in both systems.
  • Correct information availableShow your operators which JIRA issue has been created so they can always find it.
  • CustomizableDecide which TOPdesk events you want to use to trigger a request to JIRA and customize the request yourself.


Explanation of downloads

  • Escalate a call from TOPdesk to JIRA
    1. Creates an issue in JIRA of the type «Story» with fixed details
    2. Logs in into TOPdesk
    3. Writes the JIRA issue number into an External number field
  • Update an existing JIRA issue from TOPdesk
    1. Updates an issue in JIRA, based on the issue number stored in TOPdesk


  1. Create new JIRA issue from TOPdesk
  2. Update an existing JIRA issue from TOPdesk