ITSAPI – 20% discount for TOPdesk customers!

Solution created by TOPdesk

ITSAPI solves IT issues in a matter of seconds around the clock and can be fully integrated in your TOPdesk ticketing process. The setup procedure is done in just a few minutes and ITSAPI can be then configured via our simple dashboard. No need for any AI or Prompting Know-How.

This solution is an Action Sequence. TOPdesk's Action Sequences make it possible to integrate with other tools that have a REST API, without the need for programming. Find out more here.
Price Free
Hosting availability SaaS, On-premises on Virtual Appliance
Consultancy Not required
Additional requirements Contract with Partner, but TOPdesk is not involved
Available languages German, English
Region availability Austria, Germany
https://www.itsoforthilfe.com/
office@itsoforthilfe.com
KI 17028

Description

Use the full power of our AI-based IT Solutions API to generate automated solutions for your individual IT problems.

For internal support:

  • Relieve the IT department to increase resource efficiency (up to 90%)
  • First level IT support in seconds for employees around the clock for more productivity (up to 98%)

For external support:

  • First level IT support for customers in seconds and around the clock for higher customer satisfaction

How ITSAPI works

  • Simple integration in TOPdesk
  • Availability in Slack and Microsoft Teams
  • High protection against misues
  • Simple configuration
  • Pay per use, convenient and secure on account
  • Continuous improvement at no extra charge

How much ITSAPI costs

We charge only if you get a response set for your IT problem (= API request). No extra fees in any way!

  • REGULAR: 0,34 € (20% TOPdesk discount included)
  • INKOGNITO (No data is stored for product improvement): 0,62 € (20% TOPdesk discount included)

How to set ITSAPI up in TOPdesk

If you face any troubles while setting ITSAPI up, feel free to contact us via email to support@itsoforthilfe.com

Set up ITSAPI

  1. If you have no ITSAPI API Key yet, visit https://www.itsoforthilfe.com/itsapi, scroll down to the bottom of the page and Click on “GET EARLY ACCESS”:
  2. Follow the SIGN UP process
  3. After you have successfully registered your account you should see the ITSAPI dashboard. If not, klick on https://www.itsoforthilfe.com/dashboard/itsapi
  4. Click on the button to request access to ITSAPI:
  5. Your email app will open up:
  6. Fill in all information and send it to us (If it doesn’t open, please send an email with the given information to office@itsoforthilfe.com)
  7. We will check your Information, set up the 20% discount if you are a TOPdesk customer and give you a quick reply that you are ready to use our ITSAPI
  8. As soon as we unlocked ITSAPI for you, your dashboard is available: https://www.itsoforthilfe.com/dashboard/itsapi
  9. Now ITSAPI is fully available and can be integrated in Teams, Slack (via the buttons on the right side) and into your TOPdesk application by following the next steps
    • Changes you take here will effect your Teams and Slack integration as well as your TOPdesk integration.

Integrate ITSAPI into TOPdesk

  • Check if you have TOPdesk API user and Application Password. Make sure the API user can edit incidents.
  • Download the script below and load this into TOPdesk. Make sure to fill in the variables such as your own TOPdesk URL, TOPdesk API user, TOPdesk Application Password and the ITSAPI X-API-KEY token.
  • Link the action sequence to a context menu or a relevant event.
  • Done!

Downloads

  1. IT-Soforthilfe API
    json