IT Service Score and Performance Map

Solution created by Lock Business B.V.

Make IT performance visible in your own virtual Services Map.

Price Paid
TOPdesk version TOPdesk 5 and up
Hosting availability SaaS, On-premises on Virtual Appliance
Consultancy Required
Available languages Dutch
Region availability The Netherlands


When implementing your TOPdesk solution why not take your IT service delivery one step further? Implement a recognizable IT business delivery service plan for your customers and manage that with the IT Service Score and User Experience. Make the IT performance visible in your own virtual ServicesMap (Dienstenlandkaart) and improve your IT Service Score.

The IT Service Score, User Experience and ServicesMap is a programme for (team) leaders and members of IT service departments. Excel with TOPdesk and create an outstanding IT service delivery for your clients. A whole new way of measuring IT performance.

Benefits of the IT Service Score and ServicesMap

Outstanding service delivery begins with a clear Service Plan. For real insight you need correct registration of calls in TOPdesk. You will train your Service Desk agents to register calls correctly. Every business gets its own IT service Score made visible in the ServiceMap. The User Experience is thoroughly managed by constant interaction with your clients.

Within a year your IT organization continuous measures its performance and is actively focused with continuous improvement. This programme involves every role in the IT department: CIO, IT Operations Manager, team leaders, process managers and IT staff.

1 review for IT Service Score and Performance Map

ONS Shared service centrum April 21, 2020

The Diensten Land Kaart gives us clear information about the quality of our service. It makes it possible to react and adjust our services on a very short notice because of the information it delivers. Together with the staff of Diensten Land Kaart, we have set up an excellent steering mechanism for our services in a short period of time. The Diensten Land Kaart fits perfectly with the feeling that our customers have with our services.