Incident Bulk Edit & Merge

Solution created by TOPdesk

The Incident Bulk Edit Service offers the possibility to change certain fields of several incidents with one click. If several incidents have been reported on the same topic, it is also possible to merge incidents or assign them to a major incident.

Price Free
Hosting availability SaaS, On-premises on Virtual Appliance
Consultancy Not required
Available languages English, German, Dutch
Region availability All
TOPdesk or unknown
TOPdesk or unknown
KI 17042

Description

The Incident Bulk Edit Service offers the possibility to change certain fields of several incidents with one click. If several incidents have been reported on the same topic, it is also possible to merge incidents or assign them to a major incident.

TOPdesk SaaS

  1. Link the configuration page in the operator section: /services/incident-bulk-edit/config
  2. Choose your settings on the configuration page, this will generate a specific link which can be used by your operators and added just like explained for the configuration page before:

TOPdesk On-Premises (VA)

    1. Download the matching version for your VAIncident Bulk Edit für VA 2024 Release 1 (updated: 2024-01-24)SHA1: 44a35efbb1b191b900e666c799caab11e57cdae5MD5: 15dfeeb5c3fc0775d736477903985a79Incident Bulk Edit für VA 2023 Release 3 (updated: 2024-01-24)SHA1: c1dfc7ddd25c285bb83b58072950c6e0784857b8MD5: 5fbee2607110e3bdead0025a544cba0cIncident Bulk Edit für VA 2023 Release 2 (updated: 2024-01-24)SHA1: f4d61874c1d6cfa016e2fecee307bf23c1f5607bMD5: bdbafcdf6f44dbf406c90b8ed64d9274
    2. Install the solution. Follow the steps described in KI 14283 in chapter “Activating a solution”
    3. Link the configuration page in the operator section: /services/incident-bulk-edit/config

 

 

    1. Choose you settings on the configuration page, this will generate a specific link which can be used by your operators and added just like explained for the configuration page before: