Description

iLert is a platform for IT alerting, on-call management, and uptime monitoring that helps support and DevOps teams respond to incidents faster. This integration extends TOPdesk with reliable alerting (via phone call, SMS, push and more), on-call scheduling and automatic escalations. Alert the right people through SMS, phone calls, push notifications for the most critical issues and tickets that require immediate attention.

Features include:

• Create incidents in iLert based on tickets from TOPdesk
• Alert the on-call person through multiple channels, such as phone calls, SMS, push notifications, Microsoft Teams, and more
• Share on-call responsibility across your team with on-call schedules and automatic escalations
• Define alerting rules based on support hours and delay alerts until your support hours start
• Acknowledge alerts on the same channel, no need to log-in anywhere
• Automatically create tickets in TOPdesk based on incidents in iLert
• Keep important stakeholders in the loop with status updates